Customer Service

Fallbrook Locksmith Company Joins Local Business Trend

“Locavore” is a term that has been around for about a decade now. It refers to those individuals who prefer to consume food that has been grown or raised locally. It’s a trend that has been steadily growing year after year. “Locavore” was even the Oxford American Dictionary’s Word of the Year in 2007. Restaurants and grocery stores catering to locavores have been springing up … [Read more...]

Fallbrook Locksmith Company Focuses on Local Market to Grow Business

Is bigger always better in business? Not necessarily when it comes to specialty services like locksmith work. One locksmith company in Fallbrook, California, is intentionally keeping their service area small and focusing on their local community, in order to provide faster, better service to their customers. Fallbrook Local Locksmith services the city of Fallbrook as well as … [Read more...]

Telephone Communication for 21st Century Businesses: Radio Interview with Charlie Fusco of Synergixx

Call centers have a not-so-great reputation with many consumers. Between aggressive telemarketers and foreign-based customer service centers, call centers sometimes do a disservice to the businesses they are trying to help. Charlie Fusco, an expert in call center services, talks with Dean Rotbart of Monday Morning Radio about how businesses can best utilize their call centers … [Read more...]

5 Positive Ways to Respond to a Negative Business Review

Just the other day, my husband and I were checking out some new places in our area to eat. Since we just moved here a few months ago, we weren’t quite sure which restaurants would be able to turn us into lifelong customers and which ones would be the subject of a horror story we couldn’t wait to share with people back home. So, we did what millions of others do, we went online … [Read more...]

Business Owner Mitch Goodz to Entrepreneurs: If You Have a Passion, Go for It, but Build Your Business Skills

Good Sounds is an audiovisual installer with over thirty-five years in the business. The lessons that co-founder and owner Mitch Goodz has to share with emerging and established entrepreneurs are lessons that apply to all fields. Mitch and his company have succeeded by embracing technology and by understanding customers—what they want, and the kind of service and quality … [Read more...]

Publishing for Positioning: 5 Questions with Jessica Dawson, CEO of Maven Publishing

Jessica Dawson, CEO of Maven Publishing USA, answers our 5 questions and gives insight into the world of book publishing and how being a published author can benefit the small business owner seeking to stand out from their competition. What are the primary service(s) or product(s) that your business provides? Maven Publishing USA is a boutique publishing house for small … [Read more...]