Employee Management

Should You Use an Employment Agency to Find Your Next New Hire?

“Outsourcing” seems to be the hot word in the business world nowadays. After all, you can outsource almost everything, from marketing to production to sales. It only makes sense then that you consider outsourcing your hiring process, which usually means using an employment agency to help you find your next best employee. But is that the right route for you and your small … [Read more...]

Customer Experience for the Win: Radio Interview with Denise Graziano

Denise Graziano is interviewed in this episode of Monday Morning Radio about the importance of customer experience for a business. Customer experience, says Denise, is what sets successful businesses apart, more so than price or even the business’ products. Yet, 60% of businesses are not addressing customer experience in any meaningful way. Denise talks about the difference … [Read more...]

4 Reasons Why an Employee May Require Too Much of Your Time

The goal is for employees to work independently and complete tasks. The opportunity to parallel task, using more people to get more done in less time, is one of the primary benefits to growing the team. For many small business owners, myself included, the idea of hiring first comes about when you simply need to multiply yourself. After all, there's only so much you can do in 24 … [Read more...]

3 Questions to Ask Yourself Before Hiring Someone You Know

As a small business owner, you are in a great position to offer people in your community the ability to support themselves and their families by providing them with a job. But what happens when the person asking to work for you is someone you know personally? What if it is a family member or friend? This can definitely be a sticky situation because business dealings can hurt … [Read more...]

Drug Testing Employees: 4 Factors to Consider

According to the National Institute on Drug Abuse, substance abuse is costing our country over $700 billion annually. Furthermore, almost three-quarters of all illegal drug users are actively employed either full or part time, which means that a large amount of the cost comes back on small businesses due to lower productivity, increased absenteeism, and on-the-job injuries. … [Read more...]

Professional Boundaries: Are Yours In Jeopardy?

I’m not exactly certain why, but it seems as if my professional boundaries have gotten quite a workout lately trying to stay intact. In my quest to find a way to deal with this appropriately, I discovered that a lot of times boundaries can get crossed almost without you knowing. So, my question to you is: Are your professional boundaries in jeopardy—perhaps without you even … [Read more...]

Dealing with Workplace Conflict: 4 Steps to a More Harmonious Work Environment

No workplace is free from conflict. In fact, one study discussed in the CPP Global Human Capital Report, which involved 5,000 workers across nice different countries, confirms this as it revealed that roughly 85 percent of all employees experience some sort of conflict in their careers. To make matters worse, each person questioned reported spending just under three hours … [Read more...]

2 Unique Team Building Destinations to Consider for 2015

I used to absolutely detest team building exercises. Whenever I attended a training or function that required us to break up into small groups and work as a team, I would roll my eyes in the back of my head and pray that it would be over quickly. However, during my time as a serving member of the International Reserve Police Officer’s Association, I got the privilege of … [Read more...]

Help! I’m Doing Everything Myself. When Do I Hire People?

If you are running a thriving small business by yourself, you are probably feeling pulled in several directions at once. On one hand, you are feeling satisfied that your hard work is paying off. Orders are coming in and so is your income stream. On the other hand, you are realizing that you are missing quite a few opportunities simply because you don’t have time to pursue … [Read more...]

4 Tips for Painless and Productive Performance Evaluations

Evaluating employee performance is critical to managing human resources for large companies and small businesses alike. However, communicating strengths, areas that need improvement, and establishing future goals with employees can be an uncomfortable position for many managers or business owners. It’s understandably difficult to rehash professional and personal shortcomings in … [Read more...]