Listening Skills

Develop an “Otherness” Mindset: 4 Effective Strategies to Engage Your Customers

In a 1921 article for Vanity Fair, Robert Benchley observed that there are two classes of people: those who divide people into two classes and those who do not. From my vantage point, people can be divided into those who understand and practice “otherness” and those that do not. When I use the word “otherness,” I am referring to actions that give high priority to the needs … [Read more...]

Everyone’s Talking. No One’s Listening

In our daily conversations, people tend to talk around a subject and not actually to each other. When we talk “at” each other as opposed to “with” to each other in professional settings, it puts us in our own head and keeps us from focusing on what someone else has to say. Instead of creating a give-and-take of ideas, we often get caught up in a loop where each person keeps … [Read more...]