Zain Ali Awan is a full-time blogger at The Odyssey Blog.
How to Engage Employees to Support Customer Service
When your agents are dispersed, you are not able to personally supervise the bulk of the interactions that take place. You may observe when an employee is irritated or disturbed by a call taken on-site, but you do not have the same visibility with agents who work from home. Instead, you must rely on …
