When it comes to running a small business, leadership is of the utmost importance. Employees look to you for guidance and to set the tone for your company. Learn more about what it means to be an effective leader with the articles in this section, which cover topics such as employee management, hiring and firing, and team building.
Leadership is an ability that some people are born with, and one that others manage to build up through their work and experience with other people. A true leader rarely gets chosen; the potential to drive people forward, and push the progress of the entire team is something that usually emerges spontaneously. History books remember visionaries, people with the ability to … [Read more...]
Professional employees are an asset for every company. Those people make your business flourish by carrying out high-quality work. However, as more and more opportunities arise on the job market, it’s become easy to have your best employee lured away by competitors. Keeping good employees from leaving the company is simple when you have a flexible mindset and know how to manage … [Read more...]
Whether you’re starting or successfully running a small business, having a mentor is beneficial. Studies show that executives that were mentored have higher positions and salaries than their counterparts. What’s more, businesses with mentors increased their revenue by over 80%. A unique aspect about the mentor-mentee relationship is that it’s a win-win situation. You, the … [Read more...]
One of the most important aspects of hiring new team members, is interviewing them effectively. While most people have experience being interviewed, not everyone necessarily knows how to conduct an interview. Because of this, preparation is key. Make sure you understand exactly what you need to know and what questions you need to ask before you make a hiring decision. Even if … [Read more...]
Employees can feel like they're not getting the recognition they deserve, especially if they work for a large company or a corporation. It's also difficult for even the strongest business leaders to keep track of their employees' performance. The right management software can sometimes help manage this problem, but it doesn't provide a personalized or thoughtful solution. A … [Read more...]
What’s in a name? Customer service, by any other name, would entail the same work. Yet currently we are seeing an overhaul of customer service job titles. Far from the bland, yet functional, titles of old (customer service agent, tech support, etc.), we’re seeing a new wave of “creative” job titles. Roles such as “happiness technician”, “support ninja” and “customer service … [Read more...]
Many people, including both celebrities and private individuals, are now speaking out about sexual harassment. As victims file cases, offenders are facing serious consequences and hefty fines. Just because there are no complaints made at your office doesn’t mean it’s free from harassment. Often, employees don't speak up about the harassment they experience they experience or … [Read more...]
With unemployment at record lows and employers struggling to fill positions, the bargaining power is slowly shifting in favor of the worker. Business leaders are increasingly tasked with developing a work environment that is especially attractive to prospective employees, complete with various benefits and assurances. For those on tight budgets, this expectation may seem … [Read more...]
All businesses, including yours, can be classified into four categories: “At-Risk.” Leaders in this group have lost control of the business and possibly their personal lives, too. “Average.” These businesses are doing well enough to reasonably satisfy the leaders but are vulnerable to regressing back to at-risk. “Well-Run.” These businesses are well managed by … [Read more...]
Inspiring, organizing and, overall, leading people in the digital workplace is not the same thing as doing so in person. Displaying charisma over a message is substantially harder, monitoring their work is easier and less invasive, while coordination happens to go either way. In other words, leadership is not necessarily simpler or more difficult in the digital workplace, it’s … [Read more...]
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