Leading

Small Business Tips and Ideas for Leadership and Working with People

When it comes to running a small business, leadership is of the utmost importance. Employees look to you for guidance and to set the tone for your company. Learn more about what it means to be an effective leader with the articles in this section, which cover topics such as employee management, hiring and firing, and team building.

When to Crowdsource and When to Make an Executive Decision

Leadership is complicated. While a good leader will always solicit and consider input from the team, there are also times when a decision needs to be made quickly and firmly without outside influence. Deciding when to use each of these approaches is one of the hallmarks of good leadership. So, how does a leader know when it's best to crowdsource a decision and when to wield … [Read more...]

Be Like Apple: 11 Steps to Build a Cult-Like Company Culture

Apple became the first trillion-dollar company in August of 2018. One reason for its success is the cult-like status it has achieved among its devoted customers. Another reason is the secretive, demanding and highly productive work culture that Steve Jobs created. Other incredibly successful companies have managed to build a cult-like following among their employees and … [Read more...]

Productivity Concerns? Try Un-Chaining Employees from their Desks

Who doesn’t get bogged down with projects and anxiety now and then? What do you do when that happens? You take it easy. There’s a lot of research pointing to the fact that working beyond 50-60 hours a week is unproductive and toxic in the long run. Add poor or insufficient sleep to the crazy work hours, and you get sickness- and mistake-prone employees. Not the productivity … [Read more...]

Famous Quotes on Leadership

Leadership is an ability that some people are born with, and one that others manage to build up through their work and experience with other people. A true leader rarely gets chosen; the potential to drive people forward, and push the progress of the entire team is something that usually emerges spontaneously. History books remember visionaries, people with the ability to … [Read more...]

9 Techniques to Keep Your Best Employees from Quitting

Professional employees are an asset for every company. Those people make your business flourish by carrying out high-quality work. However, as more and more opportunities arise on the job market, it’s become easy to have your best employee lured away by competitors. Keeping good employees from leaving the company is simple when you have a flexible mindset and know how to manage … [Read more...]

8 Steps to Finding the Perfect Mentor: An Infographic

Whether you’re starting or successfully running a small business, having a mentor is beneficial. Studies show that executives that were mentored have higher positions and salaries than their counterparts. What’s more, businesses with mentors increased their revenue by over 80%. A unique aspect about the mentor-mentee relationship is that it’s a win-win situation. You, the … [Read more...]

Customer Service And The Age of The Hero

What’s in a name? Customer service, by any other name, would entail the same work. Yet currently we are seeing an overhaul of customer service job titles. Far from the bland, yet functional, titles of old (customer service agent, tech support, etc.), we’re seeing a new wave of “creative” job titles. Roles such as “happiness technician”, “support ninja” and “customer service … [Read more...]