Leading

Small Business Tips and Ideas for Leadership and Working with People

When it comes to running a small business, leadership is of the utmost importance. Employees look to you for guidance and to set the tone for your company. Learn more about what it means to be an effective leader with the articles in this section, which cover topics such as employee management, hiring and firing, and team building.

Customer Service And The Age of The Hero

What’s in a name? Customer service, by any other name, would entail the same work. Yet currently we are seeing an overhaul of customer service job titles. Far from the bland, yet functional, titles of old (customer service agent, tech support, etc.), we’re seeing a new wave of “creative” job titles. Roles such as “happiness technician”, “support ninja” and “customer service … [Read more...]

Fighting Harassment in the Workplace

Many people, including both celebrities and private individuals, are now speaking out about sexual harassment. As victims file cases, offenders are facing serious consequences and hefty fines. Just because there are no complaints made at your office doesn’t mean it’s free from harassment. Often, employees don't speak up about the harassment they experience they experience or … [Read more...]

Key Perks and Services to Provide Your Workers

With unemployment at record lows and employers struggling to fill positions, the bargaining power is slowly shifting in favor of the worker. Business leaders are increasingly tasked with developing a work environment that is especially attractive to prospective employees, complete with various benefits and assurances. For those on tight budgets, this expectation may seem … [Read more...]

Is Your Business at Risk? Take This Quiz.

All businesses, including yours, can be classified into four categories: “At-Risk.” Leaders in this group have lost control of the business and possibly their personal lives, too. “Average.” These businesses are doing well enough to reasonably satisfy the leaders but are vulnerable to regressing back to at-risk. “Well-Run.” These businesses are well managed by … [Read more...]

Top 5 Skills for a Digital Workplace Leader

Inspiring, organizing and, overall, leading people in the digital workplace is not the same thing as doing so in person. Displaying charisma over a message is substantially harder, monitoring their work is easier and less invasive, while coordination happens to go either way. In other words, leadership is not necessarily simpler or more difficult in the digital workplace, it’s … [Read more...]

5 Reasons To Have An Office Christmas Party

Office Christmas parties are infamous for being full of mischief and alcohol, so are they worth it? Despite the bad reputation that these parties get, you’ll find that there are many benefits to throwing one of these events for your staff. To convince you of this, we have put together five reasons why we think that you should have an office Christmas party. Keep reading if … [Read more...]

What is Sales Training and Why is it Important?

When your sales team receive an email inviting them to attend a sales training course, you can bet that they are going to sigh, roll their eyes, and try to do everything they can to get out of it. Why? Because your sales team want to spend their time doing their job – making sales and forming relationships with your prospects. Unfortunately, some sales representatives have … [Read more...]

Tips to Easily Motivate Employees To Follow Your Safety Program

Most people don’t really like change. This is especially problematic when said change makes them do things they have been doing for years differently. This is very often the case for new safety programs. A good safety program is there to help your employees, to make their jobs safer, and also protect your company from lawsuits, however; these programs have their own … [Read more...]