Interactive Voice Response

How Interactive Voice Response Boosts Profitability of Call Center Companies

Interactive voice response technology has become widely used by call center companies over the years. It is the voice-driven menu that incoming callers experience. With a basic IVR system, callers respond to the voice via pressing buttons on their telephone keypads. With a more sophisticated conversational IVR system, customers speak when prompted and the IVR system understands … [Read more...]