Niamh Reed

Niamh Reed is a content creator at Parker Software , a UK based software house specializing in business process automation and live chat software. She can usually be found feverishly writing business technology articles, covering topics such as customer experience, software development, and disruptive technology.

RSS Reed

The “Old Dog, New Tricks” Mentality in Tech Hiring

July 17, 2019

When it comes to tech hiring, there’s a tendency to disregard the value of experience. Tech is forward facing; experience looks back. We all know the adage: you can’t teach an old dog new tricks. This adage is one entrenched in the mainstream tech hiring mentality. The unfortunate result is …

Bots, Apps, and the Business Tech Bandwagon

May 20, 2019

Remember when you couldn’t go a day without the words “there’s an app for that”? The popularity of apps escalated alongside the rise of smartphones. Before long, businesses big and small were rushing to release the hottest thing in business technology, yet a comparative few apps made it into our …

Freeware, At What Cost?

March 26, 2019

Freeware is software that you can access and use for free — that is, without incurring any monetary costs. When you need a software solution and a freeware option comes up, it almost feels like you’ve hit the jackpot. But is freeware truly free? After all, even free software costs time and money …

Customer Service And The Age of The Hero

October 18, 2018

What’s in a name? Customer service, by any other name, would entail the same work. Yet currently we are seeing an overhaul of customer service job titles. Far from the bland, yet functional, titles of old (customer service agent, tech support, etc.), we’re seeing a new wave of “creative” job …

Focus Pocus: How AI and Automation Can Improve Employee Focus

July 5, 2018

Regardless of whether an office handles development, managerial tasks, or houses the team on your customer service frontline, employee focus is essential. It makes for a good office atmosphere, it can boost productivity and efficiency, and it’s a signifier to high employee satisfaction. Yet it …