Niamh Reed 


The “Old Dog, New Tricks” Mentality in Tech Hiring

When it comes to tech hiring, there’s a tendency to disregard the value of experience. Tech is forward facing; experience looks back. We all know the adage: you can’t teach an old dog new tricks. This adage is one entrenched in the mainstream tech hiring mentality. The unfortunate result is discrimination against older developers. Worse, this mentality isn’t just damaging to … [Read more...]

Bots, Apps, and the Business Tech Bandwagon

Remember when you couldn’t go a day without the words “there’s an app for that”? The popularity of apps escalated alongside the rise of smartphones. Before long, businesses big and small were rushing to release the hottest thing in business technology, yet a comparative few apps made it into our daily use. We grew fatigued and apathetic toward the concept of having an app for … [Read more...]

Freeware, At What Cost?

Freeware is software that you can access and use for free — that is, without incurring any monetary costs. When you need a software solution and a freeware option comes up, it almost feels like you’ve hit the jackpot. But is freeware truly free? After all, even free software costs time and money to make. Hundreds, even thousands, of hours go into developing a solution and … [Read more...]

Customer Service And The Age of The Hero

What’s in a name? Customer service, by any other name, would entail the same work. Yet currently we are seeing an overhaul of customer service job titles. Far from the bland, yet functional, titles of old (customer service agent, tech support, etc.), we’re seeing a new wave of “creative” job titles. Roles such as “happiness technician”, “support ninja” and “customer service … [Read more...]

Focus Pocus: How AI and Automation Can Improve Employee Focus

Regardless of whether an office handles development, managerial tasks, or houses the team on your customer service frontline, employee focus is essential. It makes for a good office atmosphere, it can boost productivity and efficiency, and it’s a signifier to high employee satisfaction. Yet it was reported last year that a staggering  85% of employees aren’t engaged – or are … [Read more...]