Customer complaints, returns, and refunds are said to be an inevitable part of every business, big or small. How you handle customer returns and refunds, however, speaks a lot about your company’s customer service. In today’s competitive business industry, top-notch customer service is an earmark of …
Equipping Articles and Interviews (category)
Equipping articles offer you all the information you need to outfit your small business for success by helping you navigate through all of the “stuff” it takes to run a business. The articles here will help you to keep abreast of current technology and guide you in ways to make your place of work more functional and efficient.
Why You Should Consider Getting Commercial Car Insurance for Your Business
There are many different kinds of insurance you can get for a business. Not all companies will need every insurance variety. It’s probably best, if you’re starting a company, to talk to an insurance broker about the kinds you’re most likely to need. You probably already know you’ll need things …
Top Tips for Running an Online Event
Since the COVID-19 pandemic hit, many business operators and not-for-profits have had to turn to digital events rather than in-person ones. While this is disappointing for the organizers and for attendees who enjoy on-site offerings, online events do open up attendance for a broader range of …
UK Research Reveals How Speech Analytics is Helping Call Centers Improve Their Customer Service Levels
Businesses are discovering how critical the contact center is to their success. They do not receive the hype they deserve despite their role in ensuring customer satisfaction. Well, COVID-19 altered the perspective, revealing how crucial the call center can be. But your call center can’t function …
5 Proven Ways to Boost Your Cleaning Business
Regardless of the size of your cleaning business, you undoubtedly wish to increase its profitability. The good news is, now is the perfect time to start working on growing it. In 2020, the U.S cleaning services market was worth about $55 billion and due to the COVID pandemic, it is expected to grow …
3 Ways to Reduce Stress that Will Make You Feel Recharged for Work
One startling statistic that many are not aware of is that nearly 95 percent of those who work in a business environment report being stressed out most of the time. In all, only 6 percent of those surveyed said they weren’t ever stressed. So, what’s their secret? The modern business world is …
