Chances are, your clients aren't happy. Or, at least, not as happy as they could be. Problems with poor customer service plague the business sector. In fact, the economy loses around £37 billion a year as a direct result of bad customer service. These losses are often due to cancelled purchases …
Strategizing Articles and Interviews (category)
The most successful business owners are always thinking ahead. If you are a new business owner, strategizing about mission statements, corporate culture and business plans are things you would be smart to address early on. More seasoned business owners can benefit from articles on everything from setting client expectations to creating a niche for your small business
Have the Courage to Do Less. You’ll Get More Done
In our neurotic, overachieving culture, there are many reasons we pile the wrong projects on our plate. Some may be well-intentioned, like helping out a friend or pursuing a hot new idea at work. But others aren’t. Like trying to keep up with the Joneses. Or letting financial fears drive all our …
Heard of the Glass Ceiling? What About the Age Floor?
Even in this boom economy, workers aged 50 and up are finding that their age can be a giant barrier to finding work. And even though companies aren’t allowed to discriminate based on age, plenty of evidence suggests that they do. Older workers can’t find jobs -- or even interviews -- even though the …
Costco Mission Statement is Proof That Sometimes Simplest is Best
Google “how to create a mission statement” and you get 1.17 billion results, each one with its own tips and tricks designed to help you create an effective mission for your business. “Keep it short.” “Think long term.” The suggestions go on and on. This alone is enough to turn business owners …
The Benefits Of Outsourcing Appointment Setting
Cold calling to turn prospects into leads is one of the most dreaded yet essential tasks for sales personnel everywhere. Balancing the need to generate new qualified leads with other responsibilities can lead to wasted time and the overburdening of your staff. Since your revenue will not increase at …
Disney Mission Statement: What Business Owners Can Learn
When you have a business, coming up with a mission statement offers a number of benefits. One is that it helps reinforce the direction you take your company as you move forward, which can directly impact its future. Having a mission statement also enables your employees and consumers to easily …
