Artificial Intelligence

Does Customer Service Still Need a Human Touch?

Technology is constantly altering how we do business. Big data and AI have made it possible to collect and parse through massive amounts of information quickly, allowing businesses to streamline their operations. Businesses like Amazon and Netflix live and die by new technology, as the only reason they are able to be a success is by embracing change. One facet of business … [Read more...]

Focus Pocus: How AI and Automation Can Improve Employee Focus

by Niamh Reed 5 min read

Regardless of whether an office handles development, managerial tasks, or houses the team on your customer service frontline, employee focus is essential. It makes for a good office atmosphere, it can boost productivity and efficiency, and it’s a signifier to high employee satisfaction. Yet it was reported last year that a staggering 85% of employees aren’t engaged – or are … [Read more...]