Artificial Intelligence

7 Technology Trends Businesses Should Pay Attention To

Technology for business is always changing. Companies that can stay out ahead of the curve will tend to be more profitable than those who do not. It helps to be well-informed and nimble in order to incorporate the latest technology into your daily business operations. With that in mind, here are some technology trends to be aware of and to consider adding to your business in … [Read more...]

Does Customer Service Still Need a Human Touch?

Technology is constantly altering how we do business. Big data and AI have made it possible to collect and parse through massive amounts of information quickly, allowing businesses to streamline their operations. Businesses like Amazon and Netflix live and die by new technology, as the only reason they are able to be a success is by embracing change. One facet of business … [Read more...]

Focus Pocus: How AI and Automation Can Improve Employee Focus

Regardless of whether an office handles development, managerial tasks, or houses the team on your customer service frontline, employee focus is essential. It makes for a good office atmosphere, it can boost productivity and efficiency, and it’s a signifier to high employee satisfaction. Yet it was reported last year that a staggering  85% of employees aren’t engaged – or are … [Read more...]