Year-over-year we are seeing new technologies immersed in business communication and front lining huge advancements in operations, yet there are a number of these trends that are far from reaching their full potential. The ways businesses communicate, both internally and externally with customers, …
Artificial Intelligence Articles and Interviews (tag)
Does Customer Service Still Need a Human Touch?
Technology is constantly altering how we do business. Big data and AI have made it possible to collect and parse through massive amounts of information quickly, allowing businesses to streamline their operations. Businesses like Amazon and Netflix live and die by new technology, as the only reason …
Focus Pocus: How AI and Automation Can Improve Employee Focus
Regardless of whether an office handles development, managerial tasks, or houses the team on your customer service frontline, employee focus is essential. It makes for a good office atmosphere, it can boost productivity and efficiency, and it’s a signifier to high employee satisfaction. Yet it …
