Scaling a real estate venture is a challenging journey that requires you to diversify, identify market trends, and take advantage of opportunities that align with your company’s vision. Getting through these hurdles is almost impossible when you have limited time to handle core business functions. …
Call Centers Articles and Interviews (tag)
Finding a Professional Call Center Outsourcing Service
Once your business grows to a certain point, it might not be easy to handle all the calls that come through daily. Even if you have an in-house team that is designated to handle this important task, they might still end up being overwhelmed. This is because you might not possess certain systems and …
Investing in Technology to Make Business Calling Easier and More Efficient
As a business owner, you know that time is money and every minute of your day counts. One of the essential aspects of any business is communication, and a significant part of that communication is done over the phone. Traditional phone systems are often unreliable, unwieldy, and expensive. However, …
UK Research Reveals How Speech Analytics is Helping Call Centers Improve Their Customer Service Levels
Businesses are discovering how critical the contact center is to their success. They do not receive the hype they deserve despite their role in ensuring customer satisfaction. Well, COVID-19 altered the perspective, revealing how crucial the call center can be. But your call center can’t function …
3 Services You Should be Outsourcing
Are you trying to save money at your business? It will be up to you to do all in your power to keep your operating costs as low as possible. The fear of a hulking overhead should be a spur to action in this regard. You can do your part to keep costs low by making a few key outsourcing decisions. …
How Interactive Voice Response Boosts Profitability of Call Center Companies
Interactive voice response technology has become widely used by call center companies over the years. It is the voice-driven menu that incoming callers experience. With a basic IVR system, callers respond to the voice via pressing buttons on their telephone keypads. With a more sophisticated …
