As a business owner, you know that time is money and every minute of your day counts. One of the essential aspects of any business is communication, and a significant part of that communication is done over the phone. Traditional phone systems are often unreliable, unwieldy, and expensive. However, …
Call Centers Articles and Interviews (tag)
UK Research Reveals How Speech Analytics is Helping Call Centers Improve Their Customer Service Levels
Businesses are discovering how critical the contact center is to their success. They do not receive the hype they deserve despite their role in ensuring customer satisfaction. Well, COVID-19 altered the perspective, revealing how crucial the call center can be. But your call center can’t function …
3 Services You Should be Outsourcing
Are you trying to save money at your business? It will be up to you to do all in your power to keep your operating costs as low as possible. The fear of a hulking overhead should be a spur to action in this regard. You can do your part to keep costs low by making a few key outsourcing decisions. …
How Interactive Voice Response Boosts Profitability of Call Center Companies
Interactive voice response technology has become widely used by call center companies over the years. It is the voice-driven menu that incoming callers experience. With a basic IVR system, callers respond to the voice via pressing buttons on their telephone keypads. With a more sophisticated …
3 Ways Customer Service Can Be Used as an Effective Marketing Tool
Gone are the days of traditional marketing techniques. Billboards, pamphlets, flyers, and radio ads just don’t pack the same punch that they once used to. Customers are done with gimmicks and mass marketing campaigns. Instead, people place more stock in what they or their friends experience …
Telephone Communication for 21st Century Businesses: Radio Interview with Charlie Fusco of Synergixx
Call centers have a not-so-great reputation with many consumers. Between aggressive telemarketers and foreign-based customer service centers, call centers sometimes do a disservice to the businesses they are trying to help. Charlie Fusco, an expert in call center services, talks with Dean Rotbart of …
