It seems that the bar industry has seen better days than these past few years. As prices of almost everything we use daily are on the rise, many bars have to face half-empty Friday nights, as liquor has become considerably cheaper in a supermarket. Those few faithful customers that still patronize …
Customer Experience Articles and Interviews (tag)
Reaping Big Rewards from the Shopping Small Movement
The future looks bright for small businesses, with consumers increasingly drawn towards shopping small. At Vistaprint, we recently surveyed 1,500 U.S. consumers, and more than three-quarters said that shopping at or using a small business is important to them. The main driver is the impact these …
5 Ways to Improve Your Business That You May Not Have Tried
Whether you are just starting out or you have been running a business for some time, we all have the desire to succeed. We are always looking for innovative and unique ways to constantly improve our businesses. Unfortunately, you might have tried every trick in the book, and nothing is working out. …
Customer Experience for the Win: Radio Interview with Denise Graziano
Denise Graziano is interviewed in this episode of Monday Morning Radio about the importance of customer experience for a business. Customer experience, says Denise, is what sets successful businesses apart, more so than price or even the business’ products. Yet, 60% of businesses are not addressing …
Are You Setting the Wrong Client Expectations?
Think about your favorite restaurant. Imagine yourself going through the entire dining-out experience: walking in the door, getting a table, placing your order, receiving your food, and finally eating it. Since this is your favorite restaurant we’re talking about, you probably know exactly what to …
