Customer Experience

Why It’s Crucial to Pick the Right Chairs for Your Restaurant

When it comes to opening any new business, especially during the current COVID-19 crisis, you have to be at the top of your game. It’s not an undertaking that can be entered into lightly and as such, everything needs to be perfect if you are to make an impact in any industry. Now, when it comes to the restaurant market all the points raised above are doubly relevant, this … [Read more...]

How to Beat Your Competition in the Crowded Online Space

In recent years, the online space has been a pretty crowded place for businesses, with each one vying to reach the coveted first three organic listings for their main keywords. But these days the space has become even tighter, with more businesses moving online as they closed shop in their brick-and-mortar stores, and their customer base moved to shopping online due to the … [Read more...]

How to Manage B2B Customer Expectations Post-COVID-19

As the health crisis continues, businesses are compelled to handle customer expectations that radically change from day to day. The Coronavirus outbreak is showing no signs of slowing down and the world has been forced to adapt to the new reality and hope for the best. To satisfy customer demands, it’s paramount to make some changes. The way in which agencies and companies … [Read more...]

3 Benefits of Outsourcing Your Order Fulfillment

Nowadays, the quality of your product alone can’t satisfy some customers. They want a superb customer experience from the moment they place an order all the way to the moment they receive it. Since ordering products is easy, many customers expect a quick order fulfillment service. That's why you should have a good order fulfillment process. If you’re a one-man team, chances … [Read more...]

Management Strategies for Improving Customer Experience

It is advantageous for companies and contact center managers to enhance their customer experience as implementing a unique and customer-centric strategy offers businesses a competitive advantage over industry rivals. Making customers happy is the best customer experience strategy and entails making memorable impressions in daily interactions with customers. When clients have … [Read more...]

Why Customer Loyalty Is Important and How to Attain It

Customer loyalty, simply put, is a consumer’s willingness to purchase or work with a brand or establishment again and again. This is the outcome if a customer has a positive customer service experience and is satisfied with the product or service. Loyal customers are the ones who are going to purchase products even if they’re not on sale and are the ones who will recommend your … [Read more...]

Develop an “Otherness” Mindset: 4 Effective Strategies to Engage Your Customers

In a 1921 article for Vanity Fair, Robert Benchley observed that there are two classes of people: those who divide people into two classes and those who do not. From my vantage point, people can be divided into those who understand and practice “otherness” and those that do not. When I use the word “otherness,” I am referring to actions that give high priority to the needs … [Read more...]

5 Ways to Keep Your Customers Coming Back

You don’t need a business degree to know that it’s returning customers who are the lifeblood of any business. While it’s important to attract new customers to your products, customer retention should also be considered a huge priority. A paying customer isn’t just paying for your products, they’re also providing an advertising service by recommending you to others. And … [Read more...]

3 Ways Customer Service Can Be Used as an Effective Marketing Tool

Gone are the days of traditional marketing techniques. Billboards, pamphlets, flyers, and radio ads just don’t pack the same punch that they once used to. Customers are done with gimmicks and mass marketing campaigns. Instead, people place more stock in what they or their friends experience directly. In order to be truly competitive in today’s market, business owners need to … [Read more...]

Adapting Your Business to the Rapidly Changing World

Business isn’t what it used to be. With so many ways to connect with consumers worldwide and an entirely new market of competition, the necessity to stay ahead of the pack and find innovative ways to succeed is more imperative than ever before. Many old school businesses, especially those established in the decades prior to the big internet boom, were founded on models that … [Read more...]