Happy and satisfied customers make one of the most important assets a company can ever hope to have. For instance, in a recent survey, 61% of small and medium business owners stated that more than half of their revenue comes from repeat business. Furthermore, loyal customers will, on average, spend …
Customer Experience Articles and Interviews (tag)
What Are the Pros and Cons of Mystery Shopping?
Many companies turn to mystery shopping programs to find out how their customers and clients are being treated by their employees. Implementing mystery shoppers into your business helps you to see how successful your company is in providing good products and services to others. That being said, …
Why It’s Crucial to Pick the Right Chairs for Your Restaurant
When it comes to opening any new business, especially during the current COVID-19 crisis, you have to be at the top of your game. It’s not an undertaking that can be entered into lightly and as such, everything needs to be perfect if you are to make an impact in any industry. Now, when it comes …
How to Beat Your Competition in the Crowded Online Space
In recent years, the online space has been a pretty crowded place for businesses, with each one vying to reach the coveted first three organic listings for their main keywords. But these days the space has become even tighter, with more businesses moving online as they closed shop in their …
How to Manage B2B Customer Expectations Post-COVID-19
As the health crisis continues, businesses are compelled to handle customer expectations that radically change from day to day. The Coronavirus outbreak is showing no signs of slowing down and the world has been forced to adapt to the new reality and hope for the best. To satisfy customer …
3 Benefits of Outsourcing Your Order Fulfillment
Nowadays, the quality of your product alone can’t satisfy some customers. They want a superb customer experience from the moment they place an order all the way to the moment they receive it. Since ordering products is easy, many customers expect a quick order fulfillment service. That's why you …
