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Why Businesses Should Be Using VoIP in 2021

Why Businesses Should Be Using VoIP in 2021

Communication has never been more important for businesses, especially with the COVID-19 pandemic that has led to more online ordering and customers getting in touch over the phone rather than visiting in-store. Voice Over Internet Protocol (VoIP) makes it possible for businesses to make calls using the internet rather than via a traditional phone line, and it has many benefits for business communications. Today, VoIP is becoming the standard for modern businesses that want to provide the best customer experience. Here are some reasons why every business should switch to VoIP in 2021.

Business Growth

If your business thrived throughout the pandemic and is still growing, a VoIP system is much easier to grow with your company compared to a traditional telephone line. Traditional lines can be expensive and difficult to upgrade, leaving your growing business with communication issues that could be holding you back. On the other hand, you can expand your VoIP system with just a few clicks. It’s much more flexible and can be tailored to fit the needs of your business at any time, whether you need to scale up or scale down. Integrated Communications, a telecom broker in Minneapolis, knows the benefit of VoIP for businesses.

Save Money

After 2020, more and more businesses are looking for new ways to tighten their purse strings and save as much money as possible. If you need to cut business expenses during this recovery phase but don’t want to compromise when it comes to communicating with your customers and providing the best customer experience, VoIP can help. You can make significant savings by switching to VoIP from a traditional phone line, especially if you are working with international clients.

Work from Home Flexibility

The past year has made some huge changes to the office, with working from home being one of the main ones. If your business is hoping to continue allowing employees to work from home full-time or on a flexible basis, ensuring that they can communicate with customers when needed might be a top priority. VoIP systems offer much more flexibility making them perfect for remote workers. Employees do not need to be at their desk in the office to answer a call and you can even have calls easily redirected to their mobile, allowing them to communicate with clients, customers, and colleagues wherever they are connected to the internet.

Improve Customer Experience

More than ever, customers are looking to find businesses that they can have a good experience with. Customer service has become more important as times become more uncertain, and many customers are noticing which businesses are putting more effort into upholding excellent customer service compared to others. VoIP allows you to improve customer service in many ways by making communication much easier between your business and customers. It’s especially effective when used together with a good customer relationship management (CRM) program.

Whether your business grew during the COVID-19 pandemic or you’re in a recovery stage right now, VoIP can have many benefits for the communications side of your business for both employees and customers.


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by Lottie Pritchard // Lottie Pritchard is a contributor to Businessing Magazine.

Opinions expressed by contributors are their own.