On August 12th, 2016, Catalyst published a list of somewhat frightening statistics about employee turnover and retention. Among them are: In 2015, 33.4 million U.S. employees left their jobs. Voluntarily. An additional 37 percent are considering taking this same action themselves. For …
Strategizing Articles and Interviews (category)
The most successful business owners are always thinking ahead. If you are a new business owner, strategizing about mission statements, corporate culture and business plans are things you would be smart to address early on. More seasoned business owners can benefit from articles on everything from setting client expectations to creating a niche for your small business
Telephone Communication for 21st Century Businesses: Radio Interview with Charlie Fusco of Synergixx
Call centers have a not-so-great reputation with many consumers. Between aggressive telemarketers and foreign-based customer service centers, call centers sometimes do a disservice to the businesses they are trying to help. Charlie Fusco, an expert in call center services, talks with Dean Rotbart of …
Mission Statements: Who You Are, What You Do and Why You Do it
There is a scene in Lawrence of Arabia, the epic film based on the life of T. E. Lawrence and starring Peter O’Toole, where we see Lawrence standing majestically in the middle of the desert with his white robe swirling around him in the breeze. Nearby, his companion frantically shouts and waves to …
De-cluttering the Digital Business Landscape: The Benefit of Custom Apps
Which desk is a more efficient workspace: one covered with papers, photos and files in random, four-foot stacks, or one that has all documents properly labeled and filed into color-coded folders in one tidy drawer? Most likely, it’s the second desk. Disorganized, misplaced information—no matter the …
Overhaul your Business Strategy with Agile Training
Professionals are claiming that Agile Training is not only changing their business but it is changing the way their employees are working. Training in business is becoming just as important as other staff benefits such as wages and holiday allowance. Staff which are trained are happier and most …
Expect the Worst: Four Major Business Disasters (and How to Handle Them)
Operating a business is hardly a walk in the park considering there are so many active parts that keep the business machine going. The chance that an important area of business goes haywire is inevitable, which is why it’s best to expect and plan for the worst. There are so many different …
