Chatbots Articles and Interviews (tag)

5 Excellent Reasons to Add Chatbots to Your Business

Equipping Rebecca Jones June 14, 2021

In recent years, conversational chatbots have become so ubiquitous that we can talk about a genuine chatbot invasion. Early adopters include the big businesses in the travel industry, real estate, banking, and even health care, but smaller businesses are quickly catching up. There are multiple …

3 Ways Customer Service Can Be Used as an Effective Marketing Tool

Marketing Lottie Pritchard July 19, 2019

Gone are the days of traditional marketing techniques. Billboards, pamphlets, flyers, and radio ads just don’t pack the same punch that they once used to. Customers are done with gimmicks and mass marketing campaigns. Instead, people place more stock in what they or their friends experience …

Bots, Apps, and the Business Tech Bandwagon

Equipping Niamh Reed May 20, 2019

Remember when you couldn’t go a day without the words “there’s an app for that”? The popularity of apps escalated alongside the rise of smartphones. Before long, businesses big and small were rushing to release the hottest thing in business technology, yet a comparative few apps made it into our …

Technology Trends Transforming Business Communication

Equipping Jason O'Brien March 26, 2019

Year-over-year we are seeing new technologies immersed in business communication and front lining huge advancements in operations, yet there are a number of these trends that are far from reaching their full potential. The ways businesses communicate, both internally and externally with customers, …