When it comes to opening any new business, especially during the current COVID-19 crisis, you have to be at the top of your game. It’s not an undertaking that can be entered into lightly and as such, everything needs to be perfect if you are to make an impact in any industry. Now, when it comes …
Customer Experience Articles and Interviews (tag)
How to Beat Your Competition in the Crowded Online Space
In recent years, the online space has been a pretty crowded place for businesses, with each one vying to reach the coveted first three organic listings for their main keywords. But these days the space has become even tighter, with more businesses moving online as they closed shop in their …
How to Manage B2B Customer Expectations Post-COVID-19
As the health crisis continues, businesses are compelled to handle customer expectations that radically change from day to day. The Coronavirus outbreak is showing no signs of slowing down and the world has been forced to adapt to the new reality and hope for the best. To satisfy customer …
3 Benefits of Outsourcing Your Order Fulfillment
Nowadays, the quality of your product alone can’t satisfy some customers. They want a superb customer experience from the moment they place an order all the way to the moment they receive it. Since ordering products is easy, many customers expect a quick order fulfillment service. That's why you …
Management Strategies for Improving Customer Experience
It is advantageous for companies and contact center managers to enhance their customer experience as implementing a unique and customer-centric strategy offers businesses a competitive advantage over industry rivals. Making customers happy is the best customer experience strategy and entails …
Why Customer Loyalty Is Important and How to Attain It
Customer loyalty, simply put, is a consumer’s willingness to purchase or work with a brand or establishment again and again. This is the outcome if a customer has a positive customer service experience and is satisfied with the product or service. Loyal customers are the ones who are going to …
