World-Class Customer Service—7 Key Secrets to Success Let's talk about what it takes to provide world-class customer service. It's not just about being friendly or just deal with customer issues—there's a lot that goes into creating an exceptional customer experience. It's important to understand …
Customer Relations Articles and Interviews (tag)
Keeping Connected: How To Increase Customer Lifetime Value
Business owners understand the profound impact of nurturing positive customer relationships. As a small business owner, fostering strong connections with your clients is pivotal to your long-term success. By retaining your best customers, you secure repeat business, referrals, and ongoing trust—all …
Defer Judgment When Investigating Solutions to Customer Problems
Uncovering facts about the competitive dynamics entrepreneurs face in bringing a product or service to market improves their odds of success. A critical strategy for gathering good data is to defer judgment and logic. Don’t prejudge information. Entrepreneurs must consider any information …
The Power of Perception: How Online Reviews Shape Consumer Decisions
Online reviews have become a crucial beacon, guiding consumers through complex choices. There is an influential force of online testimonials in sculpting consumer behavior and decisions. From corner cafes to multinational corporations, online opinions hold the potential to elevate or tarnish a …
Client Appreciation 101: Why Thank You Gifts Matter in Business Relationships
Establishing trust and loyalty with clients is critical for business success. With so many options available to consumers, companies must take proactive steps to foster meaningful relationships that inspire clients to return and refer. One way to build and maintain strong business relationships is …
People-focused Problem Solving is Key to Brand Success
When a brand starts struggling, losing customers and its luster, company leaders often turn to consultants to help them turn things around. These consultants more often than not focus on operating areas. They tweak accounting systems, invest in new tracking software, they might even recommend …
