Customer Relations

How to Manage Customer Relationships Easily

Managing your customer relationships effectively is one of the best and easiest ways to grow your business. We all know the customer is the king, and as a business owner, you should always try your best to ensure the king is happy. That is what customer relationship management is all about. If your customer is happy, you spend less time dealing with complaints, and more time … [Read more...]

Most Industries Simply Can’t do Without CRM Software

CRM software, short for customer relationship management software, is a gamechanger. This robust technology offers organizations a seamless way to manage their relationships with their current and potential customers by storing and analyzing their data. But this isn’t all that CRM software does. Modern CRM software has evolved into a one-stop powerhouse. The right CRM … [Read more...]

How Prioritizing Long-Term Success Over Short-Term Wins Builds Competitive, Successful Businesses

In today’s hyperconnected world, consumers have more power than ever before. In just a few clicks or swipes, they have the ability to shop around for the best price, compare product features, and most importantly, gain access to hundreds, if not thousands, of customer reviews. Data backs up this power shift too, with a report from Deloitte finding that 81 percent of consumers … [Read more...]

The Most Innovative and Unusual Customer Reward Programs

We all appreciate feeling valued by our favorite brands, which prompts companies to work hard to find interesting new ways to reward their most loyal customers. Which brands have come up with innovative reward programs that make it easy for their clients to keep on returning to them? My Starbucks Rewards Introduced an App-Based Program The huge success of the Starbucks … [Read more...]

The Most Common Reasons for Freight Claims and How to Avoid Them

Whenever anything is shipped, there’s a chance it could be damaged or lost. Any number of things can go wrong, and most of the time, they happen accidentally.  Regardless of why things happen, there are times when you, or the recipient of a shipment you’ve made, need to make a claim. It’s never anyone’s favorite task, but if items are lost or damaged, a claim can help make up … [Read more...]

Management Strategies for Improving Customer Experience

It is advantageous for companies and contact center managers to enhance their customer experience as implementing a unique and customer-centric strategy offers businesses a competitive advantage over industry rivals. Making customers happy is the best customer experience strategy and entails making memorable impressions in daily interactions with customers. When clients have … [Read more...]

Media Monitoring and 4 More Things You Need to Be Doing for Your Business Right Now

As a business owner, you have a lot on your plate already. From the day to day operations to making sure everyone gets paid, there are a million and one tasks you accomplish in your workday. Some tasks are essential for the operation of your company. Others you could afford to hand off to someone else, so we’re here to tell you about five things you need to be doing for your … [Read more...]

Target Audience Research Can Increase Your Brand’s Resonance – Are You Ready to Understand Your Customers?

Are you ready for the good news? We have to warn you; it won’t sound like good news at first. It may even seem a little sad, but as we explain, you’ll understand that for you, it’s good news because it allows you to increase your brand’s resonance.  CoSChedule run a study and found that only 65% of marketers do audience research. This is not all, CX Network … [Read more...]

Understanding the Success of Airbnb

Whenever you are planning a trip, the word Airbnb always seems be present when looking for accommodation. The popularity of this peer-to-peer accommodation is now well known not just in the United States but all over the world, and it is now considered the world's largest hospitality company running in 190 countries with a list of more than six million rooms, apartments, and … [Read more...]

How Improving Your Tech Software Can Improve Your Business

As a business owner, you know how important tech is and you also know how crucial it is for you to keep up with developments in this area. The tech that you use, in particular your software tech, helps to define you as a business owner, so the more efficient and in touch with your public you are, the better your business will be. Making Use of the Right Tech Makes Business … [Read more...]