Customer Relations

9 Reasons I Love Being a Solopreneur

In early 2012, I became what I’d call an "unintended solopreneur." Whereas some solopreneurs have always dreamed of working by themselves and for themselves, I’d actually never planned to take that kind of path. In fact, I was more than happy in my day job earning a paycheck while serving my local courts as an Enforcement Officer. That is, until I found myself in the … [Read more...]

The Guide to Corporate Gifting

It can be hard enough finding what to gift your mother-in-law, let alone a client you only know at the professional level. Gift giving, however, is a tremendous tool for building lasting relationships with your clients. As Ian Altman wrote in Forbes, “If you’re wondering whether or not you should give your clients gifts, let me clear up any doubt: you should.” A small … [Read more...]

Self-Employed with a Boss?

Our ideas of self-employment often involve the image of being our own boss. That we don’t work for someone else and their bottom dollar. It is true that when we are self-employed, we aren’t working to help a CEO make more money. But we still have “bosses”. Every customer and every client we take on is our “boss”.  Fortunately, it’s a good thing. Today we want to explain why … [Read more...]

Engaged Leaders: Radio Interview with Steven Goldstein

Steven Goldstein, author, speaker, and business consultant, is the guest on this episode of Monday Morning Radio with Dean Rotbart. Goldstein is a management engagement expert who helps companies, large and small, improve the ways their leaders engage with employees and customers. Goldstein has developed what he calls his “5 Principles of Engagement.” Utilizing these … [Read more...]

Online Communities: An Interview with Katie Bapple and Joshua Paul of Socious

Private online communities are becoming increasingly popular with businesses both large and small who are seeking better engagement with customers and clients. In this interview, Monday Morning Radio host Dean Rotbart talks with Katie Bapple and Joshua Paul, executives at Socious and co-authors of the book The Online Community Blueprint: A 9-Step Guide to Planning an Online … [Read more...]

5 Positive Ways to Respond to a Negative Business Review

Just the other day, my husband and I were checking out some new places in our area to eat. Since we just moved here a few months ago, we weren’t quite sure which restaurants would be able to turn us into lifelong customers and which ones would be the subject of a horror story we couldn’t wait to share with people back home. So, we did what millions of others do, we went online … [Read more...]

Advise, Advocate and Collaborate: An Interview with Mark Grisafe of M. Grisafe Architect

In this edition of Monday Morning Radio, host Dean Rotbart interviews Mark Grisafe of M. Grisafe Architect about the challenges facing small business owners who operate on a local level. In the interview, Mark talks about how his business has evolved since he opened the doors ten years ago and how remaining agile allowed his business to survive the economic downturn that put … [Read more...]