The COVID-19 period and the following global instability have been cited as major barriers to growth, thus hindering the development of many small businesses. As external financing availability shrinks due to the recession of many global economies and competition from major international chains …
Customer Relations Articles and Interviews (tag)
5 Ways to Meet Your Clients Where They Are: Meeting Client Needs
To be successful in business, it's essential to meet your clients where they are. In this blog post, you'll learn five ways to do just that. Whether you're looking to understand your clients' needs better, learn AWS Marketplace's solutions for sellers, or connect with them more personally, these …
Website Benefits of Live Chat
These days, it’s rare to visit a website that doesn’t have a live chat feature. There’s a reason for this. Well, actually, there are several reasons for this. Businesses ranging from e-commerce sites, to doctor offices, to law firms love using live chat agencies because their clients and potential …
4 Tips for Improving Your Small Business’s Profit
Since businesses are mostly about making money, business owners are always on the lookout for ways that they can increase their business’s profit. Unfortunately, this is much harder for small businesses to do. After all, they are often competing against big names. Luckily, that doesn’t mean it’s …
3 Proven B2B Customer Support Strategies to Build Lasting Client Relationships
What’s the biggest challenge of growing a B2B business? Of course, you have to build a rock-solid sales pipeline to generate, nurture, and convert leads. Also, you need a team of skilled marketers and sales professionals who will handhold prospects as they move from one stage of the conversion …
Why the ‘Customer Is King’ isn’t Just for B2C
Customer is king; the customer is always right, call it what you will - there seems to be a golden rule in B2C sales that communicates that it's essential that customers are always happy. We, as customers, hold so much power over businesses, especially when something goes wrong with the buying …
