When a brand starts struggling, losing customers and its luster, company leaders often turn to consultants to help them turn things around. These consultants more often than not focus on operating areas. They tweak accounting systems, invest in new tracking software, they might even recommend …
Customer Relations Articles and Interviews (tag)
When It Comes to Selling, There’s Only One Mindset That Works
If you want to start converting prospects to customers, maximize your value, and increase your potential customer base by a factor of six, you need to develop a winning mindset. A winning mindset drives better success as it always has the customer in mind. It gets into their shoes — which can be …
Beyond Engagement: 7 Steps to Build a Thriving Customer Community
At the core of a flourishing business lies engaged customers. However, the current business landscape demands more than engaging the clientele. Companies should also consider creating thriving communities anchored in trust and interactions. By fostering a sense of belonging among …
Top 5 Mistakes Hindering the Growth of Small Businesses
The COVID-19 period and the following global instability have been cited as major barriers to growth, thus hindering the development of many small businesses. As external financing availability shrinks due to the recession of many global economies and competition from major international chains …
5 Ways to Meet Your Clients Where They Are: Meeting Client Needs
To be successful in business, it's essential to meet your clients where they are. In this blog post, you'll learn five ways to do just that. Whether you're looking to understand your clients' needs better, learn AWS Marketplace's solutions for sellers, or connect with them more personally, these …
Website Benefits of Live Chat
These days, it’s rare to visit a website that doesn’t have a live chat feature. There’s a reason for this. Well, actually, there are several reasons for this. Businesses ranging from e-commerce sites, to doctor offices, to law firms love using live chat agencies because their clients and potential …
