Customer Service

Does Customer Service Still Need a Human Touch?

Technology is constantly altering how we do business. Big data and AI have made it possible to collect and parse through massive amounts of information quickly, allowing businesses to streamline their operations. Businesses like Amazon and Netflix live and die by new technology, as the only reason they are able to be a success is by embracing change. One facet of business … [Read more...]

Hacks for Boosting Your Conversion Rate

Digital marketing and e-commerce have really transformed the way businesses compete for customers. Digital marketing, in particular, allows small and medium-sized enterprises to compete with bigger rivals for the same market segment. Add the fact that setting up an e-commerce site is also very easy to do, and you have the perfect combination. However, driving traffic to your … [Read more...]

Top Things to Remember When Starting a Business

It is an unfortunate fact that a large amount of start-up business will fail in their first couple of years. Therefore, getting the foundations right from the start is key to the success. Here are a few tips that can help your business get started on the right foot. Business Bank Account It is important to separate your personal funds from your business funds. In fact, in … [Read more...]

4 Ways to Impress Your Customers the Moment They Step Through the Door

Despite more people turning to online shopping, over 64 percent of people still prefer to make a purchase in a brick-and-mortar store. While many people participate in showrooming, which is the practice of looking at a product in a store before buying it online, others also participate in web rooming, which is the practice of looking at a product online before buying it in a … [Read more...]

Three Ways Your Local Business Can Do Better with Yelp Reviews

If you own a business in the service industry, you likely know all about the importance of online customer review websites like Yelp. In some industries, online reviews can make or break a business, especially a new small business. According to a 2017 Local Consumer Review Survey conducted by Bright Local, 97% of consumers read online reviews for local businesses. In … [Read more...]

Temecula Pest Control Company Offers Example of How to Expand the Right Way

While some small business owners are perfectly happy keeping their companies small, most business owners are looking to expand—either by offering more products or services, opening additional offices in other cities, or by simply increasing the amount of business they do and the number of people they employ. After all, you got into business to make money, and expanding your … [Read more...]

4 Tips to Keep Your Business Running

Your startup will probably be a very different company five years from now. More employees and shifts in strategy will have your company constantly evolving as it grows. Some companies lose their focus and flounder. With all of the changes you'll face, here are some basic principles that will help to sustain your new business. Encourage Employee Innovation If you've motivated … [Read more...]

Fallbrook Locksmith Company Focuses on Local Market to Grow Business

Is bigger always better in business? Not necessarily when it comes to specialty services like locksmith work. One locksmith company in Fallbrook, California, is intentionally keeping their service area small and focusing on their local community, in order to provide faster, better service to their customers. Fallbrook Local Locksmith services the city of Fallbrook as well as … [Read more...]