Customer Service

4 Biggest Threats to New Businesses

When the day comes to open a real brick-and-mortar business' doors, entrepreneurs feel they've accomplished something colossal—and they have! But it's important not to fall into a false sense of security. New businesses face their most challenging period after opening. Common threats capable of bringing a down new business loom everywhere. Be mindful of these four significant … [Read more...]

What Restaurateurs Need to Create a Thriving Business

Running any small business is a challenge, but independent restaurants are the one type of small business most likely to fail with a failure rate as high as 60 percent. Factors that contribute to the difficult nature of operating an independent restaurant include inventory and portion control, a larger-than-average number of employees to operate, and penetrating the market with … [Read more...]

5 Essential Tips for Starting an E-Commerce Business that Thrives

The e-commerce market is competitive and rewarding, and it provides business owners with the potential to thrive. If you’re willing to be the type of entrepreneur who spends time setting goals, invests their own money into marketing and advertising, and seeking to always grow, you will see the results. By focusing on the customer and keeping your business tuned to their needs … [Read more...]

5 Things Every Medical Business Needs to Keep Patients Happy

Patient satisfaction is one of the most important things any medical facility needs to be concerned about. Unhappy patients can end up getting their medical services elsewhere, which is never the goal. With a struggling economy, you may often find you can barely focus on getting through each day, rather than on the bigger picture. You want to be successful though and working … [Read more...]

How to Make the Most of Customer Interaction

As a business owner, you have a limited amount of time to interact and make a strong impression on your consumer. The level of positive interaction that you deliver can make the difference between making your next sale or closing a lucrative deal. It’s not enough to just be a stellar service, you also need to be personable, working towards building relationships with your … [Read more...]

Does Customer Service Still Need a Human Touch?

Technology is constantly altering how we do business. Big data and AI have made it possible to collect and parse through massive amounts of information quickly, allowing businesses to streamline their operations. Businesses like Amazon and Netflix live and die by new technology, as the only reason they are able to be a success is by embracing change. One facet of business … [Read more...]

Hacks for Boosting Your Conversion Rate

Digital marketing and e-commerce have really transformed the way businesses compete for customers. Digital marketing, in particular, allows small and medium-sized enterprises to compete with bigger rivals for the same market segment. Add the fact that setting up an e-commerce site is also very easy to do, and you have the perfect combination. However, driving traffic to your … [Read more...]

Top Things to Remember When Starting a Business

It is an unfortunate fact that a large amount of start-up business will fail in their first couple of years. Therefore, getting the foundations right from the start is key to the success. Here are a few tips that can help your business get started on the right foot. Business Bank Account It is important to separate your personal funds from your business funds. In fact, in … [Read more...]

4 Ways to Impress Your Customers the Moment They Step Through the Door

Despite more people turning to online shopping, over 64 percent of people still prefer to make a purchase in a brick-and-mortar store. While many people participate in showrooming, which is the practice of looking at a product in a store before buying it online, others also participate in web rooming, which is the practice of looking at a product online before buying it in a … [Read more...]

Three Ways Your Local Business Can Do Better with Yelp Reviews

If you own a business in the service industry, you likely know all about the importance of online customer review websites like Yelp. In some industries, online reviews can make or break a business, especially a new small business. According to a 2017 Local Consumer Review Survey conducted by Bright Local, 97% of consumers read online reviews for local businesses. In … [Read more...]