Customer Service

5 Factors to Consider When Crafting a Return Policy for Ecommerce

Between the many things an ecommerce business owner must keep in mind, a good return policy is something that should not be overlooked. Research shows that customers have very strong opinions about what makes a good return policy, and many people will not hesitate to take their money elsewhere if they find yours lacking. In the competitive online market that is growing larger … [Read more...]

5 Business Fails That Will Lose You Customers

Does it feel like your business is stuck? You spend a lot of time and effort gaining new customers and your hope is that you can grow over time. However, if you lose just as many customers as you gain, it can feel like you are spinning your wheels and not creating any momentum. Fortunately, by correcting a few failures on your business’ end, you can increase the number of … [Read more...]

5 Strategies to Help Improve Customer Service

The customers' journey doesn't end with them making a purchase. In an ideal situation, your company wants their journey to continue far beyond this point. The best way to maintain these extended interactions with customers is through excellent aftersales services and customer support that create a positive image of your business to customers. Improving customer service, … [Read more...]

5 Things I Bet You Didn’t Know About Website ADA Compliance

The Americans with Disabilities Act, commonly referred to as the ADA, gives everyone, no matter if they have disabilities or not, access to public spaces. It can be quite complicated and covers various business sectors. It first came into practice in 1990 and initially only applied to companies with 15 or more employees. However, in January 2018, new regulations came in that … [Read more...]

Bad Communication: Why It’s Ruining Your Brand and How to Fix It

Chances are, your clients aren't happy. Or, at least, not as happy as they could be. Problems with poor customer service plague the business sector. In fact, the economy loses around £37 billion a year as a direct result of bad customer service. These losses are often due to cancelled purchases and contracts, a lack of repeat business, and negative reviews that fuel low … [Read more...]

5 Ways to Take Your Business to the Next Level

If you are just starting your business or you are feeling stuck at your current level, then you may need a jumpstart. Running a business is challenging. It takes hard work and dedication just to stay afloat, let alone grow and thrive. However, if you are driven and know your business has what it takes, then you may want to employ these 5 strategies. Hopefully, these tactics … [Read more...]

The Customer Wins When Businesses Embrace the Human Touch

It’s easy to forget how much the internet has changed the way we do business. Whether you’re hiring short-term staff on Upwork, sending a newsletter to thousands of subscribers with MailChimp, or sourcing stock from Alibaba, thanks to online tools it’s quicker and simpler than ever to get up and running with your enterprise. That said, there are still times when you might … [Read more...]

3 Ways Customer Service Can Be Used as an Effective Marketing Tool

Gone are the days of traditional marketing techniques. Billboards, pamphlets, flyers, and radio ads just don’t pack the same punch that they once used to. Customers are done with gimmicks and mass marketing campaigns. Instead, people place more stock in what they or their friends experience directly. In order to be truly competitive in today’s market, business owners need to … [Read more...]

4 Biggest Threats to New Businesses

When the day comes to open a real brick-and-mortar business' doors, entrepreneurs feel they've accomplished something colossal—and they have! But it's important not to fall into a false sense of security. New businesses face their most challenging period after opening. Common threats capable of bringing a down new business loom everywhere. Be mindful of these four significant … [Read more...]