Customer Service

Three Ways Your Local Business Can Do Better with Yelp Reviews

If you own a business in the service industry, you likely know all about the importance of online customer review websites like Yelp. In some industries, online reviews can make or break a business, especially a new small business. According to a 2017 Local Consumer Review Survey conducted by Bright Local, 97% of consumers read online reviews for local businesses. In … [Read more...]

Temecula Pest Control Company Offers Example of How to Expand the Right Way

While some small business owners are perfectly happy keeping their companies small, most business owners are looking to expand—either by offering more products or services, opening additional offices in other cities, or by simply increasing the amount of business they do and the number of people they employ. After all, you got into business to make money, and expanding your … [Read more...]

4 Tips to Keep Your Business Running

Your startup will probably be a very different company five years from now. More employees and shifts in strategy will have your company constantly evolving as it grows. Some companies lose their focus and flounder. With all of the changes you'll face, here are some basic principles that will help to sustain your new business. Encourage Employee Innovation If you've motivated … [Read more...]

Fallbrook Locksmith Company Focuses on Local Market to Grow Business

Is bigger always better in business? Not necessarily when it comes to specialty services like locksmith work. One locksmith company in Fallbrook, California, is intentionally keeping their service area small and focusing on their local community, in order to provide faster, better service to their customers. Fallbrook Local Locksmith services the city of Fallbrook as well as … [Read more...]

Telephone Communication for 21st Century Businesses: Radio Interview with Charlie Fusco of Synergixx

Call centers have a not-so-great reputation with many consumers. Between aggressive telemarketers and foreign-based customer service centers, call centers sometimes do a disservice to the businesses they are trying to help. Charlie Fusco, an expert in call center services, talks with Dean Rotbart of Monday Morning Radio about how businesses can best utilize their call centers … [Read more...]

5 Positive Ways to Respond to a Negative Business Review

Just the other day, my husband and I were checking out some new places in our area to eat. Since we just moved here a few months ago, we weren’t quite sure which restaurants would be able to turn us into lifelong customers and which ones would be the subject of a horror story we couldn’t wait to share with people back home. So, we did what millions of others do, we went online … [Read more...]