Customer Service

Management Strategies for Improving Customer Experience

It is advantageous for companies and contact center managers to enhance their customer experience as implementing a unique and customer-centric strategy offers businesses a competitive advantage over industry rivals. Making customers happy is the best customer experience strategy and entails making memorable impressions in daily interactions with customers. When clients have … [Read more...]

How To Keep Your Customers Happy

Opening a new business is one of the toughest and riskiest decisions that a person can make. It takes a lot of market knowledge, time, effort, and finances to make it successful. Sometimes even the right strategies might not be enough, which is why many people fail and end up with debt on their name. There are plenty of things that you should consider after you open your … [Read more...]

Shipping Mistakes Your Business Should Avoid

If your business does a fair amount of shipping, it’s important that your shipping practices reflect a desire to see clients satisfied. Companies that put little thought or effort into their shipping practices often have a hard time attracting new business and maintaining the trust of existing customers. Fortunately, embracing responsible shipping practices is much easier than … [Read more...]

Automated Services You Need for a Sustainable Business

In the past, business operations that were done manually were prone to errors and were more costly. Today, automation provides a solution to the problems presented by manual processes by allowing businesses to cut these operational costs, increase efficiency, boost productivity, and enhance reliability. Automation has also created an avenue for people to work from their homes, … [Read more...]

5 Benefits of IT That Your Small Business Is Missing Out On

Every small business has limited skills and resources, but your business is missing out when it doesn't even have basic IT systems in place. Here are 5 benefits of including IT services in your small business plan. Increased Communication Information technology is a way of transmitting information and communicating with others through a computer. Businesses communicate with … [Read more...]

5 Factors to Consider When Crafting a Return Policy for Ecommerce

Between the many things an ecommerce business owner must keep in mind, a good return policy is something that should not be overlooked. Research shows that customers have very strong opinions about what makes a good return policy, and many people will not hesitate to take their money elsewhere if they find yours lacking. In the competitive online market that is growing larger … [Read more...]

5 Business Fails That Will Lose You Customers

Does it feel like your business is stuck? You spend a lot of time and effort gaining new customers and your hope is that you can grow over time. However, if you lose just as many customers as you gain, it can feel like you are spinning your wheels and not creating any momentum. Fortunately, by correcting a few failures on your business’ end, you can increase the number of … [Read more...]

5 Strategies to Help Improve Customer Service

The customers' journey doesn't end with them making a purchase. In an ideal situation, your company wants their journey to continue far beyond this point. The best way to maintain these extended interactions with customers is through excellent aftersales services and customer support that create a positive image of your business to customers. Improving customer service, … [Read more...]

5 Things I Bet You Didn’t Know About Website ADA Compliance

The Americans with Disabilities Act, commonly referred to as the ADA, gives everyone, no matter if they have disabilities or not, access to public spaces. It can be quite complicated and covers various business sectors. It first came into practice in 1990 and initially only applied to companies with 15 or more employees. However, in January 2018, new regulations came in that … [Read more...]

Bad Communication: Why It’s Ruining Your Brand and How to Fix It

Chances are, your clients aren't happy. Or, at least, not as happy as they could be. Problems with poor customer service plague the business sector. In fact, the economy loses around £37 billion a year as a direct result of bad customer service. These losses are often due to cancelled purchases and contracts, a lack of repeat business, and negative reviews that fuel low … [Read more...]