Customer Service

Bad Communication: Why It’s Ruining Your Brand and How to Fix It

Chances are, your clients aren't happy. Or, at least, not as happy as they could be. Problems with poor customer service plague the business sector. In fact, the economy loses around £37 billion a year as a direct result of bad customer service. These losses are often due to cancelled purchases and contracts, a lack of repeat business, and negative reviews that fuel low … [Read more...]

5 Ways to Take Your Business to the Next Level

If you are just starting your business or you are feeling stuck at your current level, then you may need a jumpstart. Running a business is challenging. It takes hard work and dedication just to stay afloat, let alone grow and thrive. However, if you are driven and know your business has what it takes, then you may want to employ these 5 strategies. Hopefully, these tactics … [Read more...]

The Customer Wins When Businesses Embrace the Human Touch

It’s easy to forget how much the internet has changed the way we do business. Whether you’re hiring short-term staff on Upwork, sending a newsletter to thousands of subscribers with MailChimp, or sourcing stock from Alibaba, thanks to online tools it’s quicker and simpler than ever to get up and running with your enterprise. That said, there are still times when you might … [Read more...]

3 Ways Customer Service Can Be Used as an Effective Marketing Tool

Gone are the days of traditional marketing techniques. Billboards, pamphlets, flyers, and radio ads just don’t pack the same punch that they once used to. Customers are done with gimmicks and mass marketing campaigns. Instead, people place more stock in what they or their friends experience directly. In order to be truly competitive in today’s market, business owners need to … [Read more...]

4 Biggest Threats to New Businesses

When the day comes to open a real brick-and-mortar business' doors, entrepreneurs feel they've accomplished something colossal—and they have! But it's important not to fall into a false sense of security. New businesses face their most challenging period after opening. Common threats capable of bringing a down new business loom everywhere. Be mindful of these four significant … [Read more...]

What Restaurateurs Need to Create a Thriving Business

Running any small business is a challenge, but independent restaurants are the one type of small business most likely to fail with a failure rate as high as 60 percent. Factors that contribute to the difficult nature of operating an independent restaurant include inventory and portion control, a larger-than-average number of employees to operate, and penetrating the market with … [Read more...]

5 Essential Tips for Starting an E-Commerce Business that Thrives

The e-commerce market is competitive and rewarding, and it provides business owners with the potential to thrive. If you’re willing to be the type of entrepreneur who spends time setting goals, invests their own money into marketing and advertising, and seeking to always grow, you will see the results. By focusing on the customer and keeping your business tuned to their needs … [Read more...]

5 Things Every Medical Business Needs to Keep Patients Happy

Patient satisfaction is one of the most important things any medical facility needs to be concerned about. Unhappy patients can end up getting their medical services elsewhere, which is never the goal. With a struggling economy, you may often find you can barely focus on getting through each day, rather than on the bigger picture. You want to be successful though and working … [Read more...]

How to Make the Most of Customer Interaction

As a business owner, you have a limited amount of time to interact and make a strong impression on your consumer. The level of positive interaction that you deliver can make the difference between making your next sale or closing a lucrative deal. It’s not enough to just be a stellar service, you also need to be personable, working towards building relationships with your … [Read more...]

Does Customer Service Still Need a Human Touch?

Technology is constantly altering how we do business. Big data and AI have made it possible to collect and parse through massive amounts of information quickly, allowing businesses to streamline their operations. Businesses like Amazon and Netflix live and die by new technology, as the only reason they are able to be a success is by embracing change. One facet of business … [Read more...]