In a competitive market, after sales service becomes an important factor that could make or break a business. When you are a small business competing with other big players in the same market segment, you need to go the extra mile and provide customers with a personalized experience in order to stay ahead of the competition. Fortunately, this is where small businesses really … [Read more...]
For most small business owners, product management is one of a number of key operational processes they have to fulfill either by themselves or with a handful of employees already tasked with existing responsibilities. Given the multitude of hats they must wear to keep the company afloat, owners in this situation will often mix product management in with other duties, rather … [Read more...]
In today’s competitive world, companies are employing business software solutions to give them a sustainable competitive edge internally and externally. When using such software for mission-critical functions, it is essential that its design is geared towards the best user experience possible. Far from being marketing heresy, tailoring the design of business software to fit the … [Read more...]
Running a successful business, of any size, means managing your workflow properly. This, more often than not, is easier said than done. Workflow, when it is truly effective, is like a well-oiled machine that keeps everything functioning smoothly and without hiccups. If workflow is not properly monitored or divided in such a way that everyone knows their responsibilities, parts … [Read more...]
Founder Nonfiction, a boutique publishing house that works with entrepreneurs and business owners, recently launched a new series titled Founder Stories. The second interview in the series is with Matthew Grisafe, the owner of AV Programming Associates. In it, Matthew talks about how he started AVPA, how he remains responsive to market dynamics, and how he’s turned necessity … [Read more...]
A part of growing your business is having to make some hard decisions on where to invest your profits. Some of these investments may cost more than others. Here are some investments that you can make to help your business grow. Expand Your Product Line Create a team of employees and assign them the task of developing new products. For this, you’re going to need to utilize the … [Read more...]
The earliest signs of growth in your small business should be cause for celebration, but for some entrepreneurs, the word “scale” sounds like a death-knell. Growth doesn’t have to be scary, though—the right foundation can render your SMB scalable, elastic, and nimble. Here are some statistics from TransCosmos to get your wheels turning: 65% of organizations that outsource … [Read more...]
With technology becoming more intelligent and advanced than ever before, workforces are constantly evolving and becoming more reliant on various software. Robotic Process Automation (RPA) now has the potential to adapt to offices across the globe and is quickly becoming more recognized. Software robots can handle tasks that are usually performed by normal office workers – … [Read more...]
In June of 2013, iOS 7 was announced to the masses of iPhone fan-boys at the annual Apple World Wide Developers Conference. Software geeks worldwide were enamored with what Apple would bill as the “biggest change to iOS since the introduction of the iPhone”. By September of the same year, iOS 7 had been installed on over 200 million iPhones. Why the hype? Well, smart phones … [Read more...]
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