A balanced marketing approach is a critical element in order for businesses to thrive. It can often be detrimental to the longevity of an enterprise if it focuses on any one generation to the exclusion of others. However, some demographics like the baby boomers or Generation X have been around long …
Customer Education Articles and Interviews (tag)
Why Every Small Business Should Run Webinars
For those who have not come across a webinar before, they are essentially a seminar held online. They give you a platform to communicate to a large audience, in real time, about a specific topic or interest. Imagine being able to present to hundreds of people without anyone needing to spend the time …
Replacement Window Company in San Diego Focuses on Education Rather than Sales
Every legitimate small business owner is out to make money. After all, why else would you go through all of the work and stress of starting, running, and managing a small business? And in order for your business to make money, you need to make sales. The word “sales” may conjure up certain …
A Passion for Quality: 5 Questions with Kristy Romero, Professional Photographer
Kristy Romero is the owner of Inspirations Photography in Murrieta, California. Being in the photography is difficult these days. With the ready availability of digital cameras, the industry is crowded with individuals and businesses vying for the same customers. Kristy's focus on quality and …
6 Keys to Delivering Epic Customer Service
Want to know the best way of boosting customer profitability? Improve customer service. A recent infographic from SalesforceDesk.com says that 70% of consumers would continue to do business with you if you resolve a complaint. The infographic also says that 9 out of 10 consumers would pay more to …
Audio Interview with Michal Bohm of BM Windows in San Diego
Monday Morning Radio host Dean Rotbart interviews Michal Bohm, owner of BM Windows, a window replacement company in San Diego with a business model that differs from most others in the industry. While many window replacement companies focus on high-pressure sales techniques, Michal has chosen a …
