Customer complaints, returns, and refunds are said to be an inevitable part of every business, big or small. How you handle customer returns and refunds, however, speaks a lot about your company’s customer service. In today’s competitive business industry, top-notch customer service is an earmark of …
Customer Relations Articles and Interviews (tag)
How BM Windows, a San Diego Replacement Window Company, Uses Yelp Reviews to Their Advantage
Customer review websites, such as Yelp, can really make or break a small business. One scathing review can completely damage a company’s reputation, especially if that review shows up in the early days of the company. On the other hand, a string of positive reviews can give a new small business a …
Why We Can’t Hear Our Clients — 3 Ways to Fix the Problem before It’s too Late
I’m often asked how my work as a couple’s counselor prepared me for working with agencies. There’s no question that agencies and clients are in an entirely different relationship than domestic partners, but there are some common blind spots — and one big one is how we hear each other, and how we …
9 Live Chat Best Practices For Superior Customer Service
With the advancement in technology, most shopping activities happen online. Customers use the Internet to find relevant information about particular products before making any purchase decision. For customers to visit and make a purchase from your website, you need to offer exceptional customer …
How Interactive Voice Response Boosts Profitability of Call Center Companies
Interactive voice response technology has become widely used by call center companies over the years. It is the voice-driven menu that incoming callers experience. With a basic IVR system, callers respond to the voice via pressing buttons on their telephone keypads. With a more sophisticated …
Salesforce Lead Management: 7 Best Practices to Follow
Effectively wrangling leads in the Salesforce ecosystem is not always straightforward, especially if you are a newcomer to the platform and you are aiming to make the most of its features. Thankfully with the help of the best practices outlined below, you should stand a better chance of …
