I’m often asked how my work as a couple’s counselor prepared me for working with agencies. There’s no question that agencies and clients are in an entirely different relationship than domestic partners, but there are some common blind spots — and one big one is how we hear each other, and how we …
Customer Relations Articles and Interviews (tag)
9 Live Chat Best Practices For Superior Customer Service
With the advancement in technology, most shopping activities happen online. Customers use the Internet to find relevant information about particular products before making any purchase decision. For customers to visit and make a purchase from your website, you need to offer exceptional customer …
How Interactive Voice Response Boosts Profitability of Call Center Companies
Interactive voice response technology has become widely used by call center companies over the years. It is the voice-driven menu that incoming callers experience. With a basic IVR system, callers respond to the voice via pressing buttons on their telephone keypads. With a more sophisticated …
Salesforce Lead Management: 7 Best Practices to Follow
Effectively wrangling leads in the Salesforce ecosystem is not always straightforward, especially if you are a newcomer to the platform and you are aiming to make the most of its features. Thankfully with the help of the best practices outlined below, you should stand a better chance of …
How to Get Better Reviews and Testimonials for Your Small Business
Before a customer decides to purchase something from your company, they want to know if they can trust you. Since they’re unlikely to interact with a sales rep, they tend to look at your existing customers to form an impression. With customer trust failing and advertising becoming less effective in …
What Is Social Listening and How Can You Maximize the Use of It?
Social listening is an essential tool in marketing as it gives brands the opportunity to analyze, track, and respond to conversations about them on social media applications. While it’s an important part of audience research, it’s often overlooked by new companies that want to have a strong position …
