In the business world, exceeding client expectations is not just a goal but also a requirement for success. Beyond expectations, delivery enables firms to build trust, loyalty, and, eventually, long-term success. These tactics are meant to improve communication, establish reasonable objectives, …
Setting Expectations Articles and Interviews (tag)
Returning to Work Amidst Coronavirus: Recommendations for Solopreneurs
With the number of confirmed cases of Coronavirus beginning to stabilize and, in some areas, actually decline, many jurisdictions are loosening their restrictions. Businesses are given the green light to reopen as long as they follow specific social distancing and sanitation guidelines. If you …
5 Business Fails That Will Lose You Customers
Does it feel like your business is stuck? You spend a lot of time and effort gaining new customers and your hope is that you can grow over time. However, if you lose just as many customers as you gain, it can feel like you are spinning your wheels and not creating any momentum. Fortunately, by …
4 Things Your Business Needs to Have Before the Grand Opening
No matter how many times you’ve done it, there are few things more exciting than opening a new business. There is something special about the opening day. You get the feeling that anything is possible. If you have started a business before, you know that opening day seldom goes off without a hitch …
5 Keys to Setting and Meeting Customer Expectations
Setting and meeting customer expectations is a never-ending process and can be quite the balancing act. Striving to maintain positive relationships with clients results in a more satisfying work environment and greater level of output. Due to advances in technology, customers expect more than ever …
Why Your Small Business Needs an Employee Handbook
As a small business owner, you may think that employee handbooks are only for large companies and corporations. However, if you answer yes to any of the following questions, you would benefit from having an employee handbook. Do you have staff members who question you about vacation time or sick …
