Strategizing

Small Business Strategy and Planning

The most successful business owners are always thinking ahead. If you are a new business owner, strategizing about mission statements, corporate culture and business plans are things you would be smart to address early on. More seasoned business owners can benefit from articles on everything from setting client expectations to creating a niche for your small business

4 Ways to Keep a Small Business Going Strong

There are countless ways to sink a business. Some of them are quite creative. But most are of the mundane variety. There are more ways to weaken and destroy a small business than there are ways to keep one going strong. Sometimes the key to keeping a business strong is to be familiar enough with what would weaken the business. Some of those common pitfalls include: … [Read more...]

Looking to Grow Your Online Business? Don’t Do It Like This.

Each day of the workweek I send and receive more than 500 emails. And each morning starts by going through at least 100 notifications from our project management software, our servers and clients. And of course a slew of junk mail. But sometimes I encounter spam schemes that stand out for their aggressive, persistent or offensive approach to getting attention. With that in … [Read more...]

How to Improve Workplace Communication (And Increase Your Success!)

Good communication between you, your staff, your clients, and anyone else you deal with regularly is vital. Ultimately, the more clearly you are able to share what it is you want, what you expect, how you want things done, what changes need to be made and every other piece of communication relevant to running a successful business, the more you’re able to grow in whatever … [Read more...]

Creative Perks to Offer Your Employees

On August 12th, 2016, Catalyst published a list of somewhat frightening statistics about employee turnover and retention. Among them are: In 2015, 33.4 million U.S. employees left their jobs. Voluntarily. An additional 37 percent are considering taking this same action themselves. For each employee that must be replaced, it costs the company roughly 21.4 percent of … [Read more...]

Telephone Communication for 21st Century Businesses: Radio Interview with Charlie Fusco of Synergixx

Call centers have a not-so-great reputation with many consumers. Between aggressive telemarketers and foreign-based customer service centers, call centers sometimes do a disservice to the businesses they are trying to help. Charlie Fusco, an expert in call center services, talks with Dean Rotbart of Monday Morning Radio about how businesses can best utilize their call centers … [Read more...]

Mission Statements: Who You Are, What You Do and Why You Do it

There is a scene in Lawrence of Arabia, the epic film based on the life of T. E. Lawrence and starring Peter O’Toole, where we see Lawrence standing majestically in the middle of the desert with his white robe swirling around him in the breeze. Nearby, his companion frantically shouts and waves to get the attention of a lone motorcyclist in the distance. When the … [Read more...]