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5 Ways to Build Up Your Business’s IT Capabilities

5 Ways to Build Up Your Business’s IT Capabilities

Most businesses these days have a dedicated IT department. With the increasing prevalence of technology in the workplace, it is necessary to have professionals who can handle security issues, provide support for the correct functioning of your technical systems, and study new ways to use advanced technology to promote your business. You may be wondering how to improve your IT department and subsequently improve your business. The good news is that there are certain practices, procedures, and equipment that will help your IT department become more productive.


According to the definition in TechTarget, IT automation is the use of automating certain specified IT tasks, such as work done with data centers, cloud storage and regularly scheduled procedures. Software, machines and frameworks can provide the tools to perform repetitive, mundane tasks that do not require any decision-making processes. Using IT automation can save time and money and relieve the IT department of time-consuming tasks. The best use of automation is for frequent processes that take a significant amount of time.

Providing automation to certain mundane IT tasks can help improve the IT department and free up your IT professionals for more important tasks, just as outsourcing IT services can do. When your IT department has more time for strategic planning on advancing your business by use of technology, then your entire business benefits.

Related: TechTarget | IT Automation

Technological Advances

It’s important to keep your IT department up-to-date on new advances in technology. This requires constantly keeping your IT staff informed about current issues, solutions, and practices. It is also a good practice to internally provide new technologies that can help your IT department perform their duties more efficiently. While you many not want to sink all your monetary resources into the latest and greatest tech trends, it is wise to research new technologies that can advance your business and save you money in the long run.

Managed IT Services

A managed IT service provider (MSP) is a contracted provider of information technology services. These MSPs typically are responsible for maintaining a company’s IT service and equipment. Within this broad range of services, the MSP’s job is to relieve the business of the daily IT support issues that may arise. A good MSP can handle tasks such as data protection, scheduled patches and backups, monitoring and troubleshooting issues.

Partnering with a MSP is a smart way to free your IT personnel from the constant help and technical support they have to provide, in order to concentrate on tasks that will advance your business in a profitable and direct manner. When your IT people can spend their time researching new technologies, planning implementations of new procedures, and attending seminars and classes for new protocols and software applications, then your business can achieve significant improvements in the realm of security, efficiency, and profitability.

Related: Straight Edge Technology | 3 Reasons You Need Managed IT Services


Getting your IT people together for regular meetings is the best way to stay on top of issues, provide feedback and gain insight from collaboration. While you do not want to spend all your time in endless meetings, having regularly scheduled meetings can be extremely beneficial. Be sure to require everyone to be prepared for -and expect- each meeting and provide positive and negative feedback for important issues.

Organization and Communication

First and foremost, your IT department should be operating as a team, according to several experts quoted in IDG Communications. Each member should have scripted goals for certain tasks, whether they are constant or change periodically. Communicating these goals and expectations is key to maintaining an efficiently performing team that stays on point. Project management plays a part in keeping people on task, and leadership roles should be clearly defined. However, leaders should be careful not to micromanage their team.

Related: CIO | 11 Ways to Improve Your IT Team’s Productivity

Your IT department is filled with highly trained and skilled professionals who are eager to put their skills to work. If you can free them from repetitive tasks and let them explore new technologies that can help your business, they can better use their skills. When you begin to expand this way, with a solid budget plan, then everyone wins.

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by Eileen O'Shanassy // Eileen O'Shanassy is a freelance writer and blogger based out of Flagstaff, AZ. She writes on a variety of topics and loves to research and write. She enjoys baking, biking, and kayaking. Check out her Twitter: @eileenoshanassy.

Opinions expressed by contributors are their own.