Interactive voice response technology has become widely used by call center companies over the years. It is the voice-driven menu that incoming callers experience. With a basic IVR system, callers respond to the voice via pressing buttons on their telephone keypads. With a more sophisticated …
Equipping Articles and Interviews (category)
Equipping articles offer you all the information you need to outfit your small business for success by helping you navigate through all of the “stuff” it takes to run a business. The articles here will help you to keep abreast of current technology and guide you in ways to make your place of work more functional and efficient.
Salesforce Lead Management: 7 Best Practices to Follow
Effectively wrangling leads in the Salesforce ecosystem is not always straightforward, especially if you are a newcomer to the platform and you are aiming to make the most of its features. Thankfully with the help of the best practices outlined below, you should stand a better chance of …
How Gorilla Gasket Grew Become to Become the go-to Online Gasket Retailer
These days it is more important than ever to have an online presence for your business. You may be providing legal services or be a freelance graphic designer or something entirely different, but no matter what services you provide or what you are selling your potential customers will no doubt look …
Is Your Team Data Proficient? Take This Assessment and Find Out
The most successful companies in the world are data-driven. They use data to make better decisions, innovate faster, and beat the competition. As the world also becomes increasingly dominated by technology, this creates a perfect storm for companies and executive teams. Yet they’ll be able to deftly …
A Guide in Hiring a Product Liability Attorney
Thousands or even millions of people have fallen victim to defective products. Various products which may be of low quality, done by incompetent manufacturers, or have not undergone proper quality assurance processes can pose a hazard for consumers. When someone is injured due to a product's use, it …
How To Improve Your VoIP Performance: 3 Tips
Working from home sometimes requires making phone calls over the internet. Voice over Internet Protocol or VoIP is a common way of accomplishing this. Unfortunately, the quality of calls can sometimes be poor and this can come about from multiple causes, but there are things that you can do to try …