Automation

5 Ways to Build Up Your Business’s IT Capabilities

Most businesses these days have a dedicated IT department. With the increasing prevalence of technology in the workplace, it is necessary to have professionals who can handle security issues, provide support for the correct functioning of your technical systems, and study new ways to use advanced technology to promote your business. You may be wondering how to improve your IT … [Read more...]

Does Customer Service Still Need a Human Touch?

Technology is constantly altering how we do business. Big data and AI have made it possible to collect and parse through massive amounts of information quickly, allowing businesses to streamline their operations. Businesses like Amazon and Netflix live and die by new technology, as the only reason they are able to be a success is by embracing change. One facet of business … [Read more...]

Focus Pocus: How AI and Automation Can Improve Employee Focus

Regardless of whether an office handles development, managerial tasks, or houses the team on your customer service frontline, employee focus is essential. It makes for a good office atmosphere, it can boost productivity and efficiency, and it’s a signifier to high employee satisfaction. Yet it was reported last year that a staggering  85% of employees aren’t engaged – or are … [Read more...]

Automating Processes in the Age of Digitization

How do businesses keep up with customer expectations fueled by the constant accessibility and communication of the increasingly connected world? How can companies shift from triplicate forms, clipboards, and wads of paper receipts to more streamlined processes that save money and time? Digital transformation requires organizations to reconsider how they conduct … [Read more...]