Chances are, your clients aren't happy. Or, at least, not as happy as they could be. Problems with poor customer service plague the business sector. In fact, the economy loses around £37 billion a year as a direct result of bad customer service. These losses are often due to cancelled purchases …
Communication Articles and Interviews (tag)
Here’s How to Handle 5 Business Operations That Are Utter Time-Stealers
Here’s one thing that everyone across the board needs to understand from day one - absolutely no business on the face of this Earth is 100% productive throughout the day every single day. That is, quite frankly, a ridiculous level of optimism to have. Having said that, there is also the fact that …
5 Ways to Communicate with the Next Generation (And They’re Not Millennials)
If you are like most people, you probably have an opinion of "kids these days" — and by kids, we usually mean anyone who doesn't seem like an adult, even if they're 22. When it comes to communicating with these "kids”, many seem at a loss. It's for good reasons too. It's hard to miss their poor eye …
Everyone’s Talking. No One’s Listening
In our daily conversations, people tend to talk around a subject and not actually to each other. When we talk “at” each other as opposed to “with” to each other in professional settings, it puts us in our own head and keeps us from focusing on what someone else has to say. Instead of creating a …
How to Improve Workplace Productivity Without Overhauling Your Whole Operation
When the topic of improving workplace productivity comes up, many suggestions involve long-term solutions. While these ideas may be worthwhile, they can often require changing the entire infrastructure of your business or making other large-scale changes. In addition to those recommendations, there …
5 Effective Ways for Your Law Firm to Improve Client Satisfaction
There is not an industry in the modern business world that isn’t saturated with competitors, all of whom are doing their best to appeal to the modern customers and clients in order to generate loyalty, and most importantly, repeat business. The legal profession is no different, and in fact, is more …