Just the other day, my husband and I were checking out some new places in our area to eat. Since we just moved here a few months ago, we weren’t quite sure which restaurants would be able to turn us into lifelong customers and which ones would be the subject of a horror story we couldn’t wait to …
Customer Service Articles and Interviews (tag)
Business Owner Mitch Goodz to Entrepreneurs: If You Have a Passion, Go for It, but Build Your Business Skills
Good Sounds is an audiovisual installer with over thirty-five years in the business. The lessons that co-founder and owner Mitch Goodz has to share with emerging and established entrepreneurs are lessons that apply to all fields. Mitch and his company have succeeded by embracing technology and by …
5 Benefits of a Route Planning Solution
If you own or manage a small business, you never have enough time in the day. So like many small businesses owners and managers, you're always looking for tools that can help you save time and eliminate some of the daily chaos you face. In other words, you're looking for a tool that puts you back in …
Publishing for Positioning: 5 Questions with Jessica Dawson, CEO of Maven Publishing
Jessica Dawson, CEO of Maven Publishing USA, answers our 5 questions and gives insight into the world of book publishing and how being a published author can benefit the small business owner seeking to stand out from their competition. What are the primary service(s) or product(s) that your …
6 Keys to Delivering Epic Customer Service
Want to know the best way of boosting customer profitability? Improve customer service. A recent infographic from SalesforceDesk.com says that 70% of consumers would continue to do business with you if you resolve a complaint. The infographic also says that 9 out of 10 consumers would pay more to …
What to Do With a Negative Review
Anyone running a business knows that customer reviews are golden. Whether the reviews are for specific products or for the business itself, there’s no denying that they guide customers’ decisions. In a perfect world, your customers would always be happy and always leave five-star reviews. At the …
