If you own or manage a small business, you never have enough time in the day. So like many small businesses owners and managers, you're always looking for tools that can help you save time and eliminate some of the daily chaos you face. In other words, you're looking for a tool that puts you back in …
Customer Service Articles and Interviews (tag)
Publishing for Positioning: 5 Questions with Jessica Dawson, CEO of Maven Publishing
Jessica Dawson, CEO of Maven Publishing USA, answers our 5 questions and gives insight into the world of book publishing and how being a published author can benefit the small business owner seeking to stand out from their competition. What are the primary service(s) or product(s) that your …
6 Keys to Delivering Epic Customer Service
Want to know the best way of boosting customer profitability? Improve customer service. A recent infographic from SalesforceDesk.com says that 70% of consumers would continue to do business with you if you resolve a complaint. The infographic also says that 9 out of 10 consumers would pay more to …
What to Do With a Negative Review
Anyone running a business knows that customer reviews are golden. Whether the reviews are for specific products or for the business itself, there’s no denying that they guide customers’ decisions. In a perfect world, your customers would always be happy and always leave five-star reviews. At the …
Managing Complex Business Operations: An Interview with Julian Flores of GetOutfitted.com
Listen as Julian Flores, founder of GetOutfitted.com, an online ski and snowboard equipment rental business, is interviewed by Monday Morning Radio host Dean Rotbart. Julian discusses how business owners can manage complex operations in their businesses, while still maintaining excellent customer …
Audio Interview with Porsha Vogt on Lessons Learned in the Senior Care Industry
Dean Rotbart interviews Porsha Vogt, Owner and President of Golden Care, a non-medical, in-home elder care agency near San Diego, California. Golden Care provides seniors with services such as memory care, personal care, companion care, and, when the time comes, community placement assistance. In …