Listen as Julian Flores, founder of GetOutfitted.com, an online ski and snowboard equipment rental business, is interviewed by Monday Morning Radio host Dean Rotbart. Julian discusses how business owners can manage complex operations in their businesses, while still maintaining excellent customer …
Customer Service Articles and Interviews (tag)
Audio Interview with Porsha Vogt on Lessons Learned in the Senior Care Industry
Dean Rotbart interviews Porsha Vogt, Owner and President of Golden Care, a non-medical, in-home elder care agency near San Diego, California. Golden Care provides seniors with services such as memory care, personal care, companion care, and, when the time comes, community placement assistance. In …
When It Pays to be Small
Small business owners often lament that they can’t compete with the big dogs in their industries. This may be true on some levels. But there are several distinct advantages to being small that can bring success to even the most outsized small businesses. The most obvious way it pays to be small …
Boost Customer Service With 3 Essential Keys to Marketing Success
I’ve been in businesses where a disgruntled customer has walked out for some reason or another and the response of the customer service representative was something along the lines of, “Take your $50 and spend it elsewhere then! We don’t need it!” (Usually this was muttered under their breath, but …
Small Business Spotlight: Golden Office Trailers Community Involvement
Surviving in business for 40 years is no easy task. Since 1975, Golden Office Trailers in Southern California has shown that you can not only survive, but also thrive! Golden Office trailers is in the business of renting, leasing and selling mobile offices and works with industries such as …
Are You Setting the Wrong Client Expectations?
Think about your favorite restaurant. Imagine yourself going through the entire dining-out experience: walking in the door, getting a table, placing your order, receiving your food, and finally eating it. Since this is your favorite restaurant we’re talking about, you probably know exactly what to …
