If you are effectively running a business or company that requires careful planning, strategic decisions based on the past success of your business may help guide your company to future success and help it flourish. Calculating the growth rate of specific variables provides you with better insight …
Customer Service Articles and Interviews (tag)
8 Ways You Can Better Serve Your Customers
There isn’t a more effective way to increase your word-of-mouth referrals than excellent customer service. Your product could be solid, your team might be made up of the most talented people, and your business infrastructure could be fantastic. However, these things alone do not guarantee customer …
How to Improve Your Business’ Customer Return Rate
The UK’s financial position is an interesting one at the present moment: a cost-of-living crisis threatens many as fuel costs increase and wages stagnate, but small businesses and the private sector experience a post-pandemic boom in business that’s difficult to replicate. While this volatility …
Want to Provide Customers with a Great Experience? Take Notes from This Long Beach Architect
Providing a great customer experience is something many small business owners struggle with. Small businesses typically have limited resources (including staff) and are often stretched thin just to keep their businesses afloat. As a result, customer experience matters are often put on the backburner …
How Small Businesses Can Properly Handle Customer Returns and Refunds
Customer complaints, returns, and refunds are said to be an inevitable part of every business, big or small. How you handle customer returns and refunds, however, speaks a lot about your company’s customer service. In today’s competitive business industry, top-notch customer service is an earmark of …
UK Research Reveals How Speech Analytics is Helping Call Centers Improve Their Customer Service Levels
Businesses are discovering how critical the contact center is to their success. They do not receive the hype they deserve despite their role in ensuring customer satisfaction. Well, COVID-19 altered the perspective, revealing how crucial the call center can be. But your call center can’t function …
