Customer Service

Telephone Communication for 21st Century Businesses: Radio Interview with Charlie Fusco of Synergixx

Call centers have a not-so-great reputation with many consumers. Between aggressive telemarketers and foreign-based customer service centers, call centers sometimes do a disservice to the businesses they are trying to help. Charlie Fusco, an expert in call center services, talks with Dean Rotbart of Monday Morning Radio about how businesses can best utilize their call centers … [Read more...]

5 Positive Ways to Respond to a Negative Business Review

Just the other day, my husband and I were checking out some new places in our area to eat. Since we just moved here a few months ago, we weren’t quite sure which restaurants would be able to turn us into lifelong customers and which ones would be the subject of a horror story we couldn’t wait to share with people back home. So, we did what millions of others do, we went online … [Read more...]

Business Owner Mitch Goodz to Entrepreneurs: If You Have a Passion, Go for It, but Build Your Business Skills

Good Sounds is an audiovisual installer with over thirty-five years in the business. The lessons that co-founder and owner Mitch Goodz has to share with emerging and established entrepreneurs are lessons that apply to all fields. Mitch and his company have succeeded by embracing technology and by understanding customers—what they want, and the kind of service and quality … [Read more...]

Publishing for Positioning: 5 Questions with Jessica Dawson, CEO of Maven Publishing

Jessica Dawson, CEO of Maven Publishing USA, answers our 5 questions and gives insight into the world of book publishing and how being a published author can benefit the small business owner seeking to stand out from their competition. What are the primary service(s) or product(s) that your business provides? Maven Publishing USA is a boutique publishing house for small … [Read more...]

6 Keys to Delivering Epic Customer Service

Want to know the best way of boosting customer profitability? Improve customer service. A recent infographic from SalesforceDesk.com says that 70% of consumers would continue to do business with you if you resolve a complaint. The infographic also says that 9 out of 10 consumers would pay more to ensure good customer service. Building customer loyalty by improving customer … [Read more...]

What to Do With a Negative Review

Anyone running a business knows that customer reviews are golden. Whether the reviews are for specific products or for the business itself, there’s no denying that they guide customers’ decisions. In a perfect world, your customers would always be happy and always leave five-star reviews. At the very least, customers with complaints would simply call you directly and give you … [Read more...]