Customer Support

How to Engage Employees to Support Customer Service

When your agents are dispersed, you are not able to personally supervise the bulk of the interactions that take place. You may observe when an employee is irritated or disturbed by a call taken on-site, but you do not have the same visibility with agents who work from home. Instead, you must rely on your existing regulations and contact center technologies to track employee … [Read more...]

How Interactive Voice Response Boosts Profitability of Call Center Companies

Interactive voice response technology has become widely used by call center companies over the years. It is the voice-driven menu that incoming callers experience. With a basic IVR system, callers respond to the voice via pressing buttons on their telephone keypads. With a more sophisticated conversational IVR system, customers speak when prompted and the IVR system understands … [Read more...]

6 Reasons to Have 1-800 Numbers for Your Business

Good customer service is a factor that makes a business gain a good reputation. But, if customers find it difficult to get a hold of an agent, chances are, feedback will go unheard of and affect the business anyway. Setting up a toll-free number for customers makes it easier to reach you. A toll-free number comes with a few benefits, namely the following. Customer Satisfaction … [Read more...]

3 Tips for Protecting Your Digital Business

Your digital business can be started via your own website, or you can create it on another platform. However, no matter your business structure, the process to achieve success in business is always the same; provide a quality good or service for a fair fee and fix the failures quickly. Keep Your Platform Content Clean Your digital business may have a large presence on social … [Read more...]

Automated Services That Are Great for Your Business

Being an entrepreneur is one of the most difficult things you can do, which is why so many new businesses fail shortly after launch. One of the reasons why new business owners fail is because they become overwhelmed and quickly burn out. Directly managing every single business process yourself is a herculean task that pretty much no one can handle. Instead, you need to make the … [Read more...]

5 Ways Small Businesses Can Improve Remote Customer Outreach

When you’re operating a small business, you might assume that your outreach is going to be limited based on the size of your business; however, there are more ways than ever for small businesses to reach customers, even if they never step foot inside your brick-and-mortar location. These are five things small businesses can do to improve their remote customer outreach. Social … [Read more...]

5 Private Label Business Success Tips for Beginners

Selling private label products is a great way to free yourself – and your business – from the hassles of manufacturing. You can focus on developing your brand and marketing your products while a reliable private label supplier handles the R&D and distribution for you. There are a lot of opportunities to seize and you can be more agile as a business with the help of … [Read more...]

How to Choose the Right Help Desk Software for Your Small Business

In a competitive market, after sales service becomes an important factor that could make or break a business. When you are a small business competing with other big players in the same market segment, you need to go the extra mile and provide customers with a personalized experience in order to stay ahead of the competition. Fortunately, this is where small businesses really … [Read more...]

5 Ways to Build Long-Lasting Customer Relationships

Every bit from a new customer helps to build your business. But what’s better than getting a new customer? Turning that first-time buyer into a loyal supporter, who will not only continue to spend money, but will also help spread the word about your product or service. Here are a few tips to help you grow your base of loyal customers who will keep coming back. Share Your … [Read more...]