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The Benefits of Hiring a Managed IT Support Company

The Benefits of Hiring a Managed IT Support Company

Today we will be looking at some of the reasons why a company may choose to work with a managed IT service and support company as well as some of the benefits that come with hiring one.

Most small businesses are reliant on their IT infrastructure to work in the background so they can get on with the business at hand, but no one really thinks about their IT until something goes wrong. When something does go wrong the whole business can be disrupted which results in a loss of revenue and unhappy customers.

Below we will go over some of the reasons why you may want to outsource your IT services, whether it be your website, your point of sale, or just general IT support. Take a read and by the end of the article, you will know the benefits of hiring a managed service provider and what one could do for you.

Expertise

A managed service provider, or MSP for short, can provide you with a range of services that are hard to replace by hiring staff alone. It’s very difficult for a small business to hire an expert at security, an expert for servers, an expert for office 365 support, and an expert for general tech support to keep as full-time staff.

MSP’s on the other hand can afford to hire all of these experts because they are not limited to working for one company alone. If an MSP has experts that cost $500,000 in salary a year it’s easy for them to take on more clients to pay this bill.

A small business on the other hand would need to hire more staff such as sales to try and increase the company’s sales to make up for these additional costs. Most of the time this is not even possible, and in situations where it is, the company often regrets its decisions.

According to Tyler of Firewall Technical, an IT Support company in Ottawa, Canada, “Companies can build entire floors to deal with support, security, and server maintenance but often regret doing so when they realize the costs involved with maintaining these services”.

Limited Downtime

One of the best reasons to hire a managed IT provider is that they proactively manage your IT network to stop problems from occurring in the first place. A team that works 9-5 pm, on the other hand, isn’t going to see any network problems if they occur overnight, meaning that the next business day you would be walking into a disrupted service trying to work out all the issues from the previous night.

Most managed IT services will provide around the clock care depending on your service level agreement and will guarantee that your business will not be affected for longer than a certain time. This time is usually dependent on the agreement you have signed up for and usually, the more you pay, the quicker your services get fixed.

Simplified Costs

Another great benefit of hiring a managed service provider is that you know your costs and can budget for them accordingly every month. If you didn’t have an MSP to work with, there’s no knowing how much a technical problem could cost your business.

Downtime can sometimes cost more than the problem itself too, which is a huge concern for businesses. According to Forbes, companies that have a data breach due to a cyber-attack can lose up to $129,000 per attack and are often out of business within six months of an attack occurring.

Even if your technical problems are not as bad as above it can still cost you thousands when you are looking for what the problem is and how to fix it. For a small fee per device, an MSP can take this worry away for you.

Fewer Distractions

Business owners have to wear many hats. Whether it’s marketing problems, customer service problems, or any other problem which takes the owner away from their business goals, it stops them from being as profitable as they could be. Hiring an external company that can help with your company’s IT support will take your mind off any technical problems which will allow you to get back to doing what you do best, which is running your company.

For many, handling their businesses technical problems is a nightmare and something they would rather not be doing. If this sounds like your situation, a managed service provider could be an option for you.


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by Harvey Carr // Harvey Carr is a contributor to Businessing Magazine.

Opinions expressed by contributors are their own.