Customer Feedback

Small Business Insights: A Look at the Importance of Customer Retention

As a small business owner or director, you understand how important it is to build a solid customer base. You have allocated a budget that is earmarked for capturing new customers in a concerted effort to stay competitive in your market. However, unless you spend an equal amount of resources retaining your current customer base, you will simply be replacing old with the new. … [Read more...]

Marketing Yourself As A Highly-Skilled Medical Expert

Opening your own practice as a physician may have seemed a lot simpler than it really is. You probably figured out rather quickly that establishing yourself in your community will take a lot of work. A big part of growing a successful practice has to do with marketing yourself, and with a few effective marketing strategies, you will be well on your way to establishing a … [Read more...]

5 Effective Ways for Your Law Firm to Improve Client Satisfaction

There is not an industry in the modern business world that isn’t saturated with competitors, all of whom are doing their best to appeal to the modern customers and clients in order to generate loyalty, and most importantly, repeat business. The legal profession is no different, and in fact, is more competitive than many other industries out there. Clients looking for such … [Read more...]

How to Make the Most of Customer Interaction

As a business owner, you have a limited amount of time to interact and make a strong impression on your consumer. The level of positive interaction that you deliver can make the difference between making your next sale or closing a lucrative deal. It’s not enough to just be a stellar service, you also need to be personable, working towards building relationships with your … [Read more...]

How to Improve Quality Assurance for Your Business

No matter what industry you operate within, your company’s reputation is key to its success. When consumers have a good experience, they not only return to you for their future needs, but they also refer you to their friends. Likewise, when consumers have a bad experience, they will not only stop using your services, but will also encourage their friends to do the same. In … [Read more...]

Three Content Marketing Strategies You Can Implement Today

Every successful company has a will to their way when it comes to attracting new custom and gaining prospects. High mass appeal comes from a collection of top-priority tactics that mostly involve content marketing. For the most part, how a business presents itself to the public with visuals and tone of voice determines its success. Through strong content marketing goals, … [Read more...]

5 Keys to Setting and Meeting Customer Expectations

Setting and meeting customer expectations is a never-ending process and can be quite the balancing act. Striving to maintain positive relationships with clients results in a more satisfying work environment and greater level of output. Due to advances in technology, customers expect more than ever before, and rightly so. All businesses start out setting the bar high, but … [Read more...]