For any business, the schedule and management of appointments is a crucial step in the revenue process. If you don’t have a team that can schedule appointments with potential prospects, you may lose sales. People who schedule appointments must have the proper communication skills as they will be …
Customer Relations Articles and Interviews (tag)
Could Your Small Business Benefit From an App?
Statista reports that over 179 million mobile apps were downloaded in 2015. That number is expected to increase to more than 224 million downloads this year, and that’s before rising even more in 2017 to almost 269 million downloads in the course of a mere 12 months. That’s almost 737,000 downloads …
9 Reasons I Love Being a Solopreneur
In early 2012, I became what I’d call an "unintended solopreneur." Whereas some solopreneurs have always dreamed of working by themselves and for themselves, I’d actually never planned to take that kind of path. In fact, I was more than happy in my day job earning a paycheck while serving my …
Understanding Your Brand’s Personality to Better Connect with Customers
Have you ever thought of your brand’s personality? It is certain that your customers have unique personalities that influence their buying decisions and reviews of your products, but what kind of a personality does your brand have? The concept of brand archetype dates back to the era of Carl Jung …
The Guide to Corporate Gifting
It can be hard enough finding what to gift your mother-in-law, let alone a client you only know at the professional level. Gift giving, however, is a tremendous tool for building lasting relationships with your clients. As Ian Altman wrote in Forbes, “If you’re wondering whether or not you …
3 Ways to Improve Your Company’s Books
One of the most important goals when running a business is to maintain close relationships with high-value clients. As a businessperson, you can effectively achieve this goal by using relationship management techniques. A good example of this is keeping books of business, which means a book or …
