One of the most important goals when running a business is to maintain close relationships with high-value clients. As a businessperson, you can effectively achieve this goal by using relationship management techniques. A good example of this is keeping books of business, which means a book or …
Customer Relations Articles and Interviews (tag)
Self-Employed with a Boss?
Our ideas of self-employment often involve the image of being our own boss. That we don’t work for someone else and their bottom dollar. It is true that when we are self-employed, we aren’t working to help a CEO make more money. But we still have “bosses”. Every customer and every client we take on …
Engaged Leaders: Radio Interview with Steven Goldstein
Steven Goldstein, author, speaker, and business consultant, is the guest on this episode of Monday Morning Radio with Dean Rotbart. Goldstein is a management engagement expert who helps companies, large and small, improve the ways their leaders engage with employees and customers. Goldstein has …
Online Communities: An Interview with Katie Bapple and Joshua Paul of Socious
Private online communities are becoming increasingly popular with businesses both large and small who are seeking better engagement with customers and clients. In this interview, Monday Morning Radio host Dean Rotbart talks with Katie Bapple and Joshua Paul, executives at Socious and co-authors of …
5 Positive Ways to Respond to a Negative Business Review
Just the other day, my husband and I were checking out some new places in our area to eat. Since we just moved here a few months ago, we weren’t quite sure which restaurants would be able to turn us into lifelong customers and which ones would be the subject of a horror story we couldn’t wait to …
Advise, Advocate and Collaborate: An Interview with Mark Grisafe of M. Grisafe Architect
In this edition of Monday Morning Radio, host Dean Rotbart interviews Mark Grisafe of M. Grisafe Architect about the challenges facing small business owners who operate on a local level. In the interview, Mark talks about how his business has evolved since he opened the doors ten years ago and how …