Before a customer decides to purchase something from your company, they want to know if they can trust you. Since they’re unlikely to interact with a sales rep, they tend to look at your existing customers to form an impression. With customer trust failing and advertising becoming less effective in …
Customer Relations Articles and Interviews (tag)
What Is Social Listening and How Can You Maximize the Use of It?
Social listening is an essential tool in marketing as it gives brands the opportunity to analyze, track, and respond to conversations about them on social media applications. While it’s an important part of audience research, it’s often overlooked by new companies that want to have a strong position …
How to Beat Your Competition in the Crowded Online Space
In recent years, the online space has been a pretty crowded place for businesses, with each one vying to reach the coveted first three organic listings for their main keywords. But these days the space has become even tighter, with more businesses moving online as they closed shop in their …
How to Manage B2B Customer Expectations Post-COVID-19
As the health crisis continues, businesses are compelled to handle customer expectations that radically change from day to day. The Coronavirus outbreak is showing no signs of slowing down and the world has been forced to adapt to the new reality and hope for the best. To satisfy customer …
How to Manage Customer Relationships Easily
Managing your customer relationships effectively is one of the best and easiest ways to grow your business. We all know the customer is the king, and as a business owner, you should always try your best to ensure the king is happy. That is what customer relationship management is all about. If your …
Most Industries Simply Can’t do Without CRM Software
CRM software, short for customer relationship management software, is a gamechanger. This robust technology offers organizations a seamless way to manage their relationships with their current and potential customers by storing and analyzing their data. But this isn’t all that CRM software does. …
