Thanks to a lot of advances in Artificial Intelligence, there are many things that can be automated. These days, no business can go without automating certain aspects of their processes. There is no way to stay competitive without using automation.
The same goes for any small business. If you want to get ahead and increase your profit margin then you have to start looking into the various ways that you can automate parts of your business. There isn’t any business model that can work without some form of automation or another. In this article, we will go over several of the ways that you can implement automation in yours.
Managing Third Parties
Many small businesses these days are using third parties to handle some of their workload. Outsourcing is an integral part of just about any business’s strategy for growth. Not every part of your business requires an in-house team as that can be inefficient and costly. Instead, it pays to outsource part of the work.
The problem is that it is very difficult to coordinate with these third parties and keep everybody on the same page and connected. Much of the coordination and communication can be automated by using ServiceNow Field Service Management software for everybody to connect to.
This allows contractors and managers to seamlessly integrate a lot of what needs to be done so there is no downtime.
Human Resources
Although you won’t be replacing your human resources department with an app, there are many ways to help this team become more efficient and streamlined with some automation solutions.
There are a lot of repetitive processes that take place that can be eliminated by using an app. For instance, the onboarding process for a new hire can be completely automated so your HR team doesn’t have to waste time constantly going through it.
Many documents can be signed and automatically filed all in a single application. Employees are also able to do things like request paid time off and review their hours automatically so HR isn’t answering calls all day to do this.
Customer Support
Customers expect to be able to connect with somebody and have their problems solved right away. This is a problem for a small business with a small team. The problem is that when you don’t have the personnel to be on call all the time people can get frustrated that they have to wait. This will inevitably cause you to lose customers.
Automating a lot of your customer service is going to allow your customers to have somebody to help them at a moment’s notice even long after business hours. Chatbots are able to help people resolve their problems themselves, or at least keep the customer happy that they were being helped right away even if they have to wait a bit for somebody else to resolve the issue they were having.
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