When your agents are dispersed, you are not able to personally supervise the bulk of the interactions that take place. You may observe when an employee is irritated or disturbed by a call taken on-site, but you do not have the same visibility with agents who work from home. Instead, you must rely on …
Leading Articles and Interviews (category)
When it comes to running a small business, leadership is of the utmost importance. Employees look to you for guidance and to set the tone for your company. Learn more about what it means to be an effective leader with the articles in this section, which cover topics such as employee management, hiring and firing, and team building.
How to Strengthen Leadership within Your Business
Managing a business is not for the faint-hearted. You need to ensure every department operates effectively in order for you to achieve your goals. Leadership is a critical element that you need to streamline if you want your business to run smoothly. You can implement several tips in your leadership …
Boosting Morale in Your Small Team: a Guide for Managers
It's undeniable that having productive employees has a huge positive impact on a company, but the job to boost a team's morale is the manager's job. Employee Benefits Having great benefits does not only entice new employees to apply to your company. It is also one of the most cited reasons why …
How Your Business Can Be Seen as an Industry Expert
So, your business is doing well, but you want to gain more authority in your sector and make your company stand out. As consumers, we look for companies that are prominent in their industry. We want to know that the product or service we receive will be trustworthy, reliable, and quality. This is …
6 Key Ways I Grew My Plastic Surgery Practice
Plastic surgery is more popular than ever, but there is a lot of competition. If you want to grow your plastic surgery practice, one of the best ways is to focus on online marketing. It’s estimated that about 25% of Americans are online all the time, and about 75% are online at least once per day. …
10 Ways Smart Businesses Can Get the Most out of Their Employees
A business’s employees are its lifeblood. Without excellent, motivated and passionate employees, a business will struggle to find success and profitability. There are many ways that a company can help empower their employees to achieve their best. It is also important to remember that there is no …
