Private online communities are becoming increasingly popular with businesses both large and small who are seeking better engagement with customers and clients. In this interview, Monday Morning Radio host Dean Rotbart talks with Katie Bapple and Joshua Paul, executives at Socious and co-authors of …
Customer Relations Articles and Interviews (tag)
5 Positive Ways to Respond to a Negative Business Review
Just the other day, my husband and I were checking out some new places in our area to eat. Since we just moved here a few months ago, we weren’t quite sure which restaurants would be able to turn us into lifelong customers and which ones would be the subject of a horror story we couldn’t wait to …
Advise, Advocate and Collaborate: An Interview with Mark Grisafe of M. Grisafe Architect
In this edition of Monday Morning Radio, host Dean Rotbart interviews Mark Grisafe of M. Grisafe Architect about the challenges facing small business owners who operate on a local level. In the interview, Mark talks about how his business has evolved since he opened the doors ten years ago and how …
The Best and Worst Business Rebrands (Infographic)
Small business owners sometimes overlook the importance of branding. And over time, rebranding may be a smart move. This infographic includes examples of both positive and negative rebanding experiences. While these branding examples are of major companies, there's plenty for small businesses and …
Treating Clients Like Team Members: 5 Questions With Mark Grisafe, Owner of M. Grisafe Architects
Mark Grisafe, Owner of M. Grisafe Architects, answers our 5 Questions about his business and why he prefers to involve his customers in the entire design process when he designs for business spaces or residences. What are the primary service(s) or product(s) that your business provides? My …
6 Keys to Delivering Epic Customer Service
Want to know the best way of boosting customer profitability? Improve customer service. A recent infographic from SalesforceDesk.com says that 70% of consumers would continue to do business with you if you resolve a complaint. The infographic also says that 9 out of 10 consumers would pay more to …
