The customers' journey doesn't end with them making a purchase. In an ideal situation, your company wants their journey to continue far beyond this point. The best way to maintain these extended interactions with customers is through excellent aftersales services and customer support that create a …
Customer Service Articles and Interviews (tag)
5 Things I Bet You Didn’t Know About Website ADA Compliance
The Americans with Disabilities Act, commonly referred to as the ADA, gives everyone, no matter if they have disabilities or not, access to public spaces. It can be quite complicated and covers various business sectors. It first came into practice in 1990 and initially only applied to companies …
Bad Communication: Why It’s Ruining Your Brand and How to Fix It
Chances are, your clients aren't happy. Or, at least, not as happy as they could be. Problems with poor customer service plague the business sector. In fact, the economy loses around £37 billion a year as a direct result of bad customer service. These losses are often due to cancelled purchases …
5 Ways to Take Your Business to the Next Level
If you are just starting your business or you are feeling stuck at your current level, then you may need a jumpstart. Running a business is challenging. It takes hard work and dedication just to stay afloat, let alone grow and thrive. However, if you are driven and know your business has what it …
The Customer Wins When Businesses Embrace the Human Touch
It’s easy to forget how much the internet has changed the way we do business. Whether you’re hiring short-term staff on Upwork, sending a newsletter to thousands of subscribers with MailChimp, or sourcing stock from Alibaba, thanks to online tools it’s quicker and simpler than ever to get up and …
3 Ways Customer Service Can Be Used as an Effective Marketing Tool
Gone are the days of traditional marketing techniques. Billboards, pamphlets, flyers, and radio ads just don’t pack the same punch that they once used to. Customers are done with gimmicks and mass marketing campaigns. Instead, people place more stock in what they or their friends experience …
